Patient Care & Scheduling Coordinator

Texas Health Institute; Farmers Branch (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health plan options

Dental & Vision insurance

401(k) Savings Plan

Education reimbursement

Employee discounts

Stock Purchase Plan

Employee Assistance Program

Job summary

UnitedHealth Group is seeking an upfront patient services associate in Farmers Branch, TX, to greet patients, verify insurance, collect payments, and manage scheduling. The role involves handling medical records, answering calls, and supporting a smooth front-desk experience.

You will work Monday–Friday, with opportunities to engage in a comprehensive benefits package and growth within a nationwide health platform. Bilingual ability is a strong plus for this position.

Qualifications

• 1+ years of customer service experience with strong communication both in person and via phone
• Intermediate level of proficiency with Microsoft Office applications
• Bilingual English/Spanish is a plus

Responsibilities

• Greets patients as they arrive and manages wait time
• Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
• Collects co-payments, co-insurance and deductibles and issues receipts
• Manages cashier box and daily deposits according to company policies
• Processes walk-in patients and visitors
• Answers phones and schedules appointments
• Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains logs
• Establish and maintain effective working relationships with patients, employees, and the public
• Performs all other related duties as assigned

Skills

Customer service

Microsoft Office

Bilingual English/Spanish

Education

High School Diploma/GED

Tools

EMR systems

Data entry

Medical terminology

Job description

UnitedHealth Group is seeking an upfront patient services associate in Farmers Branch, TX, to greet patients, verify insurance, collect payments, and manage scheduling. The role involves handling medical records, answering calls, and supporting a smooth front-desk experience.

You will work Monday–Friday, with opportunities to engage in a comprehensive benefits package and growth within a nationwide health platform. Bilingual ability is a strong plus for this position.