Patient Care & Scheduling Coordinator

UC Health; Cincinnati (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

UC Health in Cincinnati seeks an administrative teammate to act as an ambassador of care for patients before and after visits, including pre- and post-surgical procedures in clinic and OR. You will support clinics and providers and help maintain departmental workflows to ensure patient satisfaction throughout the clinic and OR.

This role emphasizes precise medical terminology, attention to detail, organization, and customer service to enable smooth scheduling, communication, and cross-department

Qualifications

• Minimum required: High School Diploma or GED.
• Minimum required: 1 - 2 years equivalent experience.
• Must have vast knowledge of medical terminology for accuracy in chart review.
• Attention to detail, navigate the medical record, strong organization, and customer service.

Responsibilities

• Answers telephone and direct to correct person if needed.
• Manages Outlook Calendar for providers within the clinic.
• Manages office incoming mail.
• Manages incoming communication related to case authorization.
• Validates registration information with patients and verifies third‑party payors.
• Engages in population appropriate communication.
• Gives clear instructions to patients/family regarding treatment, diagnostic, or surgical plan.
• Monitors and coordinates follow up for planned diagnostic procedure.
• Prepares for upcoming clinics related to procedural planning.
• Coordinate clinic template changes required to meet case and procedural obligations.
• Coordinates provider calendar related to faculty obligations.
• Performs in‑basket management tasks.
• Coordinates completion of FMLA, Disability, BWC forms.

Skills

Medical terminology

Attention to detail

Customer service

Organization

Self-starting

Chart review navigation

Education

High School Diploma or GED

Job description

UC Health in Cincinnati seeks an administrative teammate to act as an ambassador of care for patients before and after visits, including pre- and post-surgical procedures in clinic and OR. You will support clinics and providers and help maintain departmental workflows to ensure patient satisfaction throughout the clinic and OR.

This role emphasizes precise medical terminology, attention to detail, organization, and customer service to enable smooth scheduling, communication, and cross-department