Patient Care & Scheduling Coordinator

joinaegvision; Bend (OR); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG in Bend, Oregon is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and care team coordination. You will help optimize schedules, confirm appointments, and communicate with patients to ensure a high-quality experience.

The role emphasizes proactive communication, insurance verification, and EMR data management to support efficient visits and patient satisfaction.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional manner and serve as the primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage email or digital communications professionally.
• Schedule patient appointments and support provider schedule optimization, including cancellations and reschedules.
• Execute appointment confirmations and reminders to reduce no-show rates.
• Verify insurance eligibility and patient demographics; enter and maintain information in EMR.
• Prepare patient charts and documentation ahead of visits to support efficient flow.
• Collect and document charges, co-pays, and payments in EMR; allocate balances and assist with claims.
• Run reports and review accounts to ensure charges are billed and up to date.
• Monitor daily patient flow and provider schedules to identify bottlenecks and adjust as needed.
• Communicate wait times and next steps to patients to maintain a positive experience.
• Coordinate with clinical and optical teams for smooth transitions and continuity of care.

Skills

Front desk operations

EMR proficiency

Insurance verification

Patient communication

Education

High School Diploma

Tools

EMR software

Job description

AEG in Bend, Oregon is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and care team coordination. You will help optimize schedules, confirm appointments, and communicate with patients to ensure a high-quality experience.

The role emphasizes proactive communication, insurance verification, and EMR data management to support efficient visits and patient satisfaction.