Patient Care & Scheduling Advocate

Cape Cod Healthcare; Bourne (MA); Hybrid; USD 28,378 - 32,718; Full time

Job summary

Cape Cod Healthcare in Bourne, MA is seeking a friendly patient services specialist to provide outstanding service to callers and assist with patients' needs during telephone encounters. You will advocate for appointments and healthcare needs, document details, and escalate unresolved issues to management.

You will handle messages, report to physicians, participate in team meetings, and maintain accurate records.

Qualifications

• High school diploma or equivalent required.
• Strong English communication skills are essential.
• Experience in a clinical setting preferred.
• Proficient with computer office applications and office technology.

Responsibilities

• Advocates for the patient’s appointments, and healthcare needs
• Communicate unresolved issues to manager or designee to facilitate timely interventions
• Demonstrate excellent communication skills effectively and efficiently
• Maintains accurate records of all calls and corresponding details
• Efficiently field patient questions and concerns
• Process messages and report to the respective physicians and their teams, whenever necessary
• Attends and actively participates in team meetings
• Answers phones in accordance with department standards to achieve expected goals
• Communicates effectively and efficiently when in the call center assignment
• Other work related duties as assigned

Skills

Communication skills

Customer service

Time management

Education

High school diploma

Tools

Office applications

Job description

Cape Cod Healthcare in Bourne, MA is seeking a friendly patient services specialist to provide outstanding service to callers and assist with patients' needs during telephone encounters. You will advocate for appointments and healthcare needs, document details, and escalate unresolved issues to management.

You will handle messages, report to physicians, participate in team meetings, and maintain accurate records.