Patient Care Representative

Cape Cod Healthcare; Bourne (MA); Hybrid; USD 28,378 - 32,718; Full time

Job summary

Cape Cod Healthcare in Bourne, MA is seeking a friendly patient services specialist to provide outstanding service to callers and assist with patients' needs during telephone encounters. You will advocate for appointments and healthcare needs, document details, and escalate unresolved issues to management.

You will handle messages, report to physicians, participate in team meetings, and maintain accurate records.

Qualifications

• High school diploma or equivalent required.
• Strong English communication skills are essential.
• Experience in a clinical setting preferred.
• Proficient with computer office applications and office technology.

Responsibilities

• Advocates for the patient’s appointments, and healthcare needs
• Communicate unresolved issues to manager or designee to facilitate timely interventions
• Demonstrate excellent communication skills effectively and efficiently
• Maintains accurate records of all calls and corresponding details
• Efficiently field patient questions and concerns
• Process messages and report to the respective physicians and their teams, whenever necessary
• Attends and actively participates in team meetings
• Answers phones in accordance with department standards to achieve expected goals
• Communicates effectively and efficiently when in the call center assignment
• Other work related duties as assigned

Skills

Communication skills

Customer service

Time management

Education

High school diploma

Tools

Office applications

Job description

Purpose of Position

Provides outstanding customer service to all callers when assisting with patient’s needs during telephone encounters.

Description

• Advocates for the patient’s appointments, and healthcare needs
• Communicate unresolved issues to manager or designee to facilitate timely interventions
• Demonstrate excellent communication skills effectively and efficiently
• Maintains accurate records of all calls and corresponding details
• Efficiently field patient questions and concerns
• Process messages and report to the respective physicians and their teams, whenever necessary
• Attends and actively participates in team meetings
• Answers phones in accordance with department standards to achieve expected goals
• Communicates effectively and efficiently when in the call center assignment
• Other work related duties as assigned

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service

Qualifications

• Ability to read, write and communicate in English at the level of a high school graduate
• Ability to work independently in a fast paced environment
• Excellent telephone and communication skills
• Strong interpersonal, customer service and time management skills
• Experience with current office technology, proficient with computer office applications
• Minimum of one year experience in a clinical setting preferred

Schedule Details

40 Hours Per Week, Mon-Fri, No Weekends or Holidays; Possibility to work a hybrid schedule once trained.

Organization : Medical Affiliates of Cape Cod

Primary Location : Massachusetts-Bourne

Department : MAC-Phones & Scheduling

Annual/Hourly: Hourly

Hiring Pay Range: 20.6 - 23.75