Patient Care and Scheduling Specialist (Part-Time)

UnitedHealth Group; Braintree (MA); On-site; USD 25,000 - 44,000; Part time

Benefits offered by this job

Benefits package

Job summary

UnitedHealth Group's Optum unit in Braintree, MA is hiring a part-time Practice Support Assistant to join a busy internal medicine team. You'll deliver exceptional patient service, support scheduling, and help with data collection and reporting to improve care coordination.

You will handle onboarding, appointment bookings, check-in/out support, forms and prior authorizations, and collaborate with supervisors on coverage and workflow while contributing to quality improvement projects.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service or healthcare experience.
• Associate degree in Medical Office Administration preferred.

Responsibilities

• Serve as a role model and mentor for support staff; assist with onboarding and training.
• Manage complex scheduling tasks, including appointment booking and patient outreach.
• Ensure accurate data collection and reporting, handle follow-up activities and referral tracking.
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction.
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes.
• Complete and process forms, prior authorizations, prescription renewals, and other documentation.
• Collaborate with supervisors on coverage and workflow; lead huddles as needed.
• Participate in quality improvement initiatives and special projects.

Skills

Customer service

Healthcare experience

Scheduling

Data collection & reporting

Onboarding & training

Communication

Education

High School Diploma/GED

Associate's Degree in Medical Office Administration

Tools

Epic

Microsoft Office

Job description

UnitedHealth Group's Optum unit in Braintree, MA is hiring a part-time Practice Support Assistant to join a busy internal medicine team. You'll deliver exceptional patient service, support scheduling, and help with data collection and reporting to improve care coordination.

You will handle onboarding, appointment bookings, check-in/out support, forms and prior authorizations, and collaborate with supervisors on coverage and workflow while contributing to quality improvement projects.