Patient Care Scheduler — Medical Call Center Pro (Boca)

ENT and Allergy Associates of Florida; Boca Raton (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Company paid STD, LTD, Life

401(K)

6 Paid Holidays

PTO

Job summary

ENT and Allergy Associates of Florida is seeking a Medical Phone Scheduler for a full-time role at our Boca office, Monday–Friday, 8:00–4:30. The position emphasizes delivering exceptional patient service, scheduling and confirming appointments, and working with insurance providers and scanning documentation.

The practice provides comprehensive ENT care, with patient care as the top priority. We are an equal opportunity employer and conduct background checks on applicants.

Qualifications

• Minimum one year previous call center service experience.
• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills with a clear speaking voice.
• Ability to prioritize and handle high call volume of patients.
• The ability to work in a team environment.
• Strong computer literacy is a MUST
• Working knowledge of medical terminology is a plus
• Bilingual Spanish speaking is a plus.

Responsibilities

• Answering a high volume of incoming phone calls and scheduling appointments.
• Handling confirmations and coordinating with insurance.]
• Scanning and maintaining patient records as part of the workflow.

Skills

Customer service

Call center experience

Teamwork

Excellent communication

Bilingual Spanish

Job description

ENT and Allergy Associates of Florida is seeking a Medical Phone Scheduler for a full-time role at our Boca office, Monday–Friday, 8:00–4:30. The position emphasizes delivering exceptional patient service, scheduling and confirming appointments, and working with insurance providers and scanning documentation.

The practice provides comprehensive ENT care, with patient care as the top priority. We are an equal opportunity employer and conduct background checks on applicants.