Medical Phone Scheduler

ENT and Allergy Associates of Florida; Boca Raton (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Company paid STD, LTD, Life

401(K)

6 Paid Holidays

PTO

Job summary

ENT and Allergy Associates of Florida is seeking a Medical Phone Scheduler for a full-time role at our Boca office, Monday–Friday, 8:00–4:30. The position emphasizes delivering exceptional patient service, scheduling and confirming appointments, and working with insurance providers and scanning documentation.

The practice provides comprehensive ENT care, with patient care as the top priority. We are an equal opportunity employer and conduct background checks on applicants.

Qualifications

• Minimum one year previous call center service experience.
• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills with a clear speaking voice.
• Ability to prioritize and handle high call volume of patients.
• The ability to work in a team environment.
• Strong computer literacy is a MUST
• Working knowledge of medical terminology is a plus
• Bilingual Spanish speaking is a plus.

Responsibilities

• Answering a high volume of incoming phone calls and scheduling appointments.
• Handling confirmations and coordinating with insurance.]
• Scanning and maintaining patient records as part of the workflow.

Skills

Customer service

Call center experience

Teamwork

Excellent communication

Bilingual Spanish

Job description

ENT and Allergy Associates of Florida has been serving the needs of our patients for 63 years. Join us and experience what it's like to take pride in being part of a dynamic team that is on the cutting edge.

We are currently seeking a Medical Phone Scheduler for a full-time, Monday -Friday, 8:00-4:303 position at our Bocaoffice. Our practice provides comprehensive general and subspecialty ENT medical and surgical care within the convenience of one medical group. Patient care is our top concern, and because we can provide both diagnosis and rehabilitative services, our patients know they can depend on our team for all their needs.

Medical Phone Scheduler Description:

Functions include providing knock your socks off customer service with every patient, answering a high volume of incoming phone calls, scheduling, appointments, confirmation, working with insurance companies and scanning.

Medical Phone Scheduler Requirements:

• Minimum one year previous call center service experience
• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills with a clear speaking voice.
• Ability to prioritize and handle high call volume of patients
• The ability to work in a team environment.
• Strong computer literacy is a MUST
• Working knowledge of medical terminology is a plus
• Bilingual Spanish speaking s a plus.

Benefits Insurance Verification Specialist Receptionist:

• Medical, Dental and Vision: Effective 1st of the month after 60 days of full time employment.
• Company paid STD, LTD, Life: Effective 1st of the month after 1 year of full-time employment.
• 401(K): Effective 1st of the month after 1 year of employment.
• 6 Paid Holidays: Effective immediately.
• PTO: Time earned per pay period

Physical Demands:

Coordination, manual, and physical dexterity sufficient to properly and adequately use various items of medical equipment and office equipment as required of the position or directed by the Manager. The position may involve sitting, standing, bending, and stooping. Responsibilities may also require the incumbent to travel between ENTAAF offices for support purposes. The incumbent must also be capable of lifting up to 10 pounds. We will make reasonable accommodations for qualified individuals with disabilities if needed to perform the essential functions of the job.

We are an equal-opportunity employer.

We perform full Criminal, Government, Credit, Drug (to include Nicotine and Tobacco) drivers and professional license background checks on all applicants being considered for positions.