Patient Care Scheduler & Client Services Pro

UNKNOWN; Fayetteville (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Scheduler/Client Service Coordinator role in Fayetteville, GA supports the healthcare team with scheduling, data entry, and client communications while maintaining strict confidentiality. You will coordinate patient visits, manage calendars, and ensure timely updates to clinicians and caregivers, delivering exceptional service to patients and families in a fast-paced environment.

Proactive problem solving, teamwork, and proficiency with MS Office are essential as you balance multiple

Qualifications

• Associate degree required.
• 2 years of Customer Service experience required.
• Healthcare or home care experience preferred.
• 2 years of Scheduling experience.
• Proficient with MS Office and Scheduling programs.
• Basic medical terminology knowledge.
• Strong interpersonal, organizational, and communication skills.
• Ability to read, write, and follow directions.

Responsibilities

• Enter data for new and current patients and employee records.
• Coordinate patient scheduling and track visits per procedures.
• Notify supervisor when start-of-care orders are needed outside 48 hours.
• Maintain patient and staff calendars and ensure scheduling accuracy.
• Document communications in the EMR and patient records.
• Provide backup to SHCS team and participate in trainings.
• Manage referrals, intake processes, and clinician availability.
• Maintain confidentiality and comply with policy.

Skills

Customer service

Communication

Active listening

Interpersonal skills

Microsoft Office

Teamwork

Independent work

Confidentiality

Education

Associate degree

Tools

Scheduling software

Electronic Medical Records

Job description

The Scheduler/Client Service Coordinator role in Fayetteville, GA supports the healthcare team with scheduling, data entry, and client communications while maintaining strict confidentiality. You will coordinate patient visits, manage calendars, and ensure timely updates to clinicians and caregivers, delivering exceptional service to patients and families in a fast-paced environment.

Proactive problem solving, teamwork, and proficiency with MS Office are essential as you balance multiple