Clinic Admin & Patient Services Coordinator

Fcsith; Town of Ithaca (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

The Clinic Administrative Coordinator supports day-to-day operations of the FCS by maintaining a professional environment for visitors and staff, assisting clients and directing correspondence while upholding HIPAA requirements.

Responsibilities include answering and directing calls, greeting visitors, handling intake paperwork, coordinating billing and co-pays, scheduling appointments, and entering client data into the EMR.

Qualifications

• High school diploma or equivalent required.
• 1–2 years admin, reception, or office support experience.
• Proficiency with computers, scheduling systems, and basic software.
• On-site, reliable, punctual, professional behavior.
• Ability to handle sensitive situations with composure.

Responsibilities

• Answer and direct all incoming calls; take messages as needed.
• Greet visitors; oversee waiting area and public spaces.
• Assist clients with intake paperwork and communicate payment responsibilities.
• Refer billing concerns to the billing department; post co-payments.
• Schedule clinical appointments; enter data into the EMR timely.
• Coordinate meetings and maintain staff contact lists and schedules.
• Provide backup support for other administrative roles as needed.
• Adhere to HIPAA, OMH, and agency policies.

Skills

Customer service

Data entry

Scheduling

Office software

Communication

Education

High school diploma or equivalent

Associate’s degree or higher in business administration, human services, or related field

Tools

Electronic health records (EHR)

Billing databases

Scheduling software

Job description

The Clinic Administrative Coordinator supports day-to-day operations of the FCS by maintaining a professional environment for visitors and staff, assisting clients and directing correspondence while upholding HIPAA requirements.

Responsibilities include answering and directing calls, greeting visitors, handling intake paperwork, coordinating billing and co-pays, scheduling appointments, and entering client data into the EMR.