Patient Care Coordinator & Front Desk Specialist

Shields Health Solutions; Southbridge (MA); On-site; USD 23,000 - 40,000; Full time

Job summary

Shields Health Solutions is seeking a Patient Care Representative/Tech Aide to support patient flow and provide exceptional service. The role involves front-desk duties, check-in assistance, handling payments, and coordinating with technologists and radiologists to ensure smooth operations.

The position requires high school diploma and CPR certification, plus strong communication and data-entry skills. Training will cover HIPAA compliance and privacy policies; a team-oriented environment is

Qualifications

• Excellent communication skills and computer proficiency required.
• CPR certification required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• Proven ability to multitask and exceed customer expectations.

Responsibilities

• Greet patients, collect copays/deductibles/coinsurance and explain consent forms.
• Assist patients with iPad check-in and troubleshoot as needed.
• Recognize when language services are required.
• Distribute films/CDs while maintaining HIPAA and privacy policies.
• Collaborate with technologists and radiologists to ensure patient flow.
• Process inbound/outbound mail and deliveries.
• Prepare setup for next day’s appointments and flag issues.
• Maintain confidentiality of all groups and information.
• Enter information into systems accurately.
• Respond to scheduling emergencies appropriately.
• Support Customer Care with machine utilization using templates and waitlists.
• Respond to patient and doctor concerns professionally and accurately.
• Keep management informed of potential impacts on the company or departments.
• Stay updated on policy changes affecting daily work.

Skills

Communication

CPR certified

Computer skills

Attention to detail

Multitasking

Follow instructions

Education

High School Diploma

Job description

Shields Health Solutions is seeking a Patient Care Representative/Tech Aide to support patient flow and provide exceptional service. The role involves front-desk duties, check-in assistance, handling payments, and coordinating with technologists and radiologists to ensure smooth operations.

The position requires high school diploma and CPR certification, plus strong communication and data-entry skills. Training will cover HIPAA compliance and privacy policies; a team-oriented environment is