Patient Care Representative

VSI; Reston (VA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Full benefits

401k with company match

3 weeks paid time off

Competitive pay

Job summary

VSI is seeking a Patient Care Representative to join our Reston office. The role focuses on creating exceptional patient experiences, greeting patients, managing appointments, and processing payments with accuracy.

This full-time position runs 8am–5pm Monday–Friday, offers full benefits, a 401(k) match, and three weeks of paid time off. Ideal candidates are detail-oriented, team players, and compassionate in patient interactions.

Qualifications

• Completed at least 2 years of college and/or have 3–5 years of reception or administrative assistant experience.
• Strong knowledge of Microsoft Office and Google platforms.
• EMR experience is a bonus.

Responsibilities

• Greet patients and provide a warm welcome in person or on the phone.
• Explain processes and paperwork to patients and guide check-in/check-out.
• Schedule appointments and confirm them with patients.
• Maintain secure, accurate electronic records and files.

Skills

Customer service

Phone etiquette

Microsoft Office

Google platforms

Education

Two years of college

Tools

EMR experience

Job description

Immediate opening available! Great opportunity for recent college graduates.

VSI (formerly Virginia Spine Institute), the leading multidisciplinary spinal healthcare practice in the Washington D.C. metropolitan area, is seeking a Patient Care Representative to join our reception team. This role is responsible for managing the patient experience and ensuring that VSI’s standards of excellence are carried over into every patient interaction; whether in-person or over the phone. Serving as a first point of contact, the Patient Care Representative plays an integral role in establishing and maintaining patient relationships. With every positive patient interaction, the Patient Care Representative is contributing to VSI’s sustained success and making a difference in our patients’ lives.

This is a full-time position working out of our Reston, VA office. Candidates must be able to work regular office hours Monday to Friday from 8am to 5pm.

The position offers competitive pay, full benefits, 401k plan with a Company match, and three weeks of paid time off. The ideal candidate will be detail oriented, able to work independently as well as with a team, and will be enthusiastic about delivering unparalleled patient care.

Essential Job Responsibilities

• Responsible for making exceptional first impression to new patients and providing a warm welcome to returning patients in person or on the telephone.
• Greet patients, execute check-in/check-out procedures, and explain patient process and paperwork throughout relationship with patient.
• Schedule patient appointments and confirm appointments over the phone with patients.
• Maintain security by following established procedures; monitor visitors and schedule.
• Responsible for collecting patient payments.
• Ability to handle a high volume of phone calls with customer service excellence.
• Generate and maintain clear, concise and accurate electronic records and files.
• Ensure cleanliness and safety of the environment.
• Ability to work proficiently at any front desk position as needed.
• Other duties as assigned.

Job Requirements

• Completed at least 2 years of college and/or have 3-5 years of reception or administrative assistant experience
• Strong knowledge of Microsoft Office and Google platforms
• EMR experience is a bonus
• Organized multi-tasker; process-focused and internally motivated
• Conscientious, supportive, stable, patient, thorough and precise; pays attention to details
• Able to utilize creative problem solving when confronted with difficult situations
• Friendly, respectful and cooperative with co-workers; a team player
• Operates calmly and efficiently in a highly dynamic environment
• Exhibits empathy and compassion toward patients; driven to go well beyond what is ‘expected’
• Strong written and verbal communication skills; concierge phone etiquette