Medical Receptionist - Full benefits, no weekends, 401k matching!

Virginia Eye Consultants; Norfolk (VA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off and Paid Holidays

Paid Maternity Leave

Optical Education Reimbursement

Competitive Base Pay

Job summary

Virginia Eye Consultants in Norfolk, VA seeks a Patient Coordinator to be the first point of contact for patients, ensuring a smooth check-in/out process and exemplary patient care. The role requires handling administrative tasks and coordinating with the Ophthalmology department.

Located in Norfolk with occasional travel to Virginia Beach, Suffolk, and Hampton, the position offers a full-time schedule and mileage reimbursement for travel between offices.

Qualifications

• High school diploma or GED required.
• At least 1 year of related experience or training.
• Proficient with Microsoft Office suite (Excel, Word, PowerPoint, Outlook).
• Ability to travel to satellite offices as needed.
• Strong communication and teamwork skills.

Responsibilities

• Provide exceptional customer service in person or by phone.
• Answer external and internal calls promptly and courteously.
• Manage patient flow and office scheduling efficiently.
• Collect payments and know common visit fees; reconcile daily cash.
• Perform general office duties and maintain cleanliness as directed.

Skills

Customer service

Phone etiquette

Time management

Teamwork

Adaptability

Attentiveness to detail

Education

High school diploma or GED

1 year related experience or training

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Company: Virginia Eye Consultants
Job Title: Patient Coordinator
Department: Ophthalmology
Reports To: Patient Coordinator Supervisor
Location: This is a full-time position located in Norfolk, VA and does require occasional travel to satellite offices in Virginia Beach, Suffolk, and Hampton. We pay mileage!

Pay: $18-19 DOE

SUMMARY

A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
• Answer phones (both external and internal); assure prompt, courteous service at all times
• Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
• Manage patient flow in the office
• Knowledge of common fees charged for common visitsand collect correct payments
• Complete daily reconciliations / close day / countdown cash drawer
• General office duties and cleaning to be assigned by manager

QUALIFICATIONS

• Ability to interact with all levels of employees in a courteous, professional manner at all times
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Ability to grow, adapt, and accept change
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work over 40 hours to meet the needs of the business
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice

EDUCATION AND/OR EXPERIENCE

• Minimum Required: High school diploma or general education degree (GED)
• Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience

LICENSES AND CREDENTIALS

• Minimum Required: None
  

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a variety ofphysicalactivities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus is required100% of the time. Occasional driving or climbing may also be necessary.

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Optical Education Reimbursement
• Competitive Base Pay

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.