Patient Care & Order Support Specialist

externallincarecareers; St. Louis (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

externallincarecareers in Missouri is seeking an entry-level Customer Support Specialist to communicate with customers, answer questions, and educate them on products and services. The role supports ongoing pharmacy-related processes and ensures accurate record-keeping.

You will work with teammates to verify orders, update demographics, and document calls in the computerized system. No advanced degree is required; a high school diploma or GED with basic computer entry skills is enough to start.

Qualifications

• High School Diploma or GED; 1–3 months related experience or training
• Computer entry required
• Must meet any licensing requirements for specific location

Responsibilities

• Answer inbound and outbound calls; assess product needs
• Educate customers on products/services
• Document calls in computerized records
• Enter customer orders into the system
• Update demographic information in records
• Read and analyze patient orders
• Assist in training employees
• Explain prescription terminology to customers

Skills

Customer communication

Data entry

Documentation

Phone etiquette

Training support

Education

High School Diploma

GED

Tools

EHR software

Job description

externallincarecareers in Missouri is seeking an entry-level Customer Support Specialist to communicate with customers, answer questions, and educate them on products and services. The role supports ongoing pharmacy-related processes and ensures accurate record-keeping.

You will work with teammates to verify orders, update demographics, and document calls in the computerized system. No advanced degree is required; a high school diploma or GED with basic computer entry skills is enough to start.