Patient Care & Optical Sales Technician

nowoptics; Omaha (NE); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Prescription coverage

Life & short-term disability

Identity theft protection

Pet insurance

2 free eyeglasses

Friends & Family discounts

Sales commissions

Job summary

Stanton Optical is seeking a Doctor’s Technician to be the first touchpoint for patients in the on-site store location. You will provide outstanding customer service, facilitate sales, and help transition patients from clinical services to retail.

The role supports a fast-paced environment, ensuring accurate orders and timely delivery while upholding brand standards and teamwork with the clinical services group.

Qualifications

• Associate’s degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program.
• 2+ years of experience delivering outstanding customer service to patients and/or customers.
• You have the skills necessary to communicate effectively with a diverse group of people.
• You implement active listening, build rapport, and empathize with the patients.
• You remain proactive and execute problem solving skills to address potential patients’ concerns or rebuttals.
• You have a collaborative spirit, while building respectful and cordial relationships with your team and patients.
• You are driven by results and have the ability to multitask, prioritize and be flexible with changing business needs in a team environment.

Responsibilities

• Greet our patients and customers as they enter the store, identify patients' need to ensure an easy and memorable experience while providing promotional products and services available.
• Foster a strong partnership between the retail team and professional services.
• Schedule and confirm appointments, enter new patient history and personal information in the system, complete pre-test; obtain brief medical history, complete noncontact tonometry auto refraction, visual acuity, color test, stereopsis test, amsler grid test, etc.
• Assist Management Team with patient complaint resolution and inform the status of all jobs; ensure all patient expectations are met.
• Ensure brand standards by performing basic housekeeping duties when necessary.
• Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
• Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
• Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
• Other duties as assigned and required

Skills

Customer service

Communication

Active listening

Problem solving

Multitasking

Team collaboration

Education

Associate degree or higher

Job description

Stanton Optical is seeking a Doctor’s Technician to be the first touchpoint for patients in the on-site store location. You will provide outstanding customer service, facilitate sales, and help transition patients from clinical services to retail.

The role supports a fast-paced environment, ensuring accurate orders and timely delivery while upholding brand standards and teamwork with the clinical services group.