Patient Care & Optical Sales Technician

stantonoptical; Del Rio (TX); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Free eyeglasses

Paid time off

Employee discounts

Job summary

Stanton Optical is seeking a Doctor’s Technician to help deliver outstanding patient service and seamless transitions from clinical services to retail. You will assist with appointments, basic testing, and order fulfillment while supporting a high-energy team.

You’ll contribute to customer satisfaction, operate within brand standards, and participate in sales activities, including commission opportunities as part of a dynamic retail environment.

Qualifications

• Associate degree or higher certification beyond high school.
• Two or more years delivering outstanding customer service to patients or customers.
• Ability to communicate effectively with a diverse group of people.
• Active listening, empathy, and rapport-building are essential.
• Proactive problem solving and flexibility in a team environment.

Responsibilities

• Greet patients and customers, identify needs, and drive sales with available promotions.
• Foster a strong retail-clinical services partnership.
• Schedule appointments and enter patient history and test data in the system.
• Assist management with complaint resolution and status updates on orders.
• Maintain brand standards and assist with lab tasks and lens edging as needed.
• Track delivery times to ensure on-time fulfillment and 100% accuracy.
• Perform other duties as assigned.

Skills

Customer service

Active listening

Empathy

Communication

Team collaboration

Problem solving

Multitasking

Education

Associate degree or higher

Job description

Stanton Optical is seeking a Doctor’s Technician to help deliver outstanding patient service and seamless transitions from clinical services to retail. You will assist with appointments, basic testing, and order fulfillment while supporting a high-energy team.

You’ll contribute to customer satisfaction, operate within brand standards, and participate in sales activities, including commission opportunities as part of a dynamic retail environment.