Patient Care Operations Lead

Actalent; New York (NY); On-site; USD 34,000 - 38,000; Full time

Job summary

Actalent seeks a Healthcare Support Supervisor in New York, NY to lead a dedicated team delivering patient and healthcare support services onsite. You will oversee daily operations, coach staff, and ensure accuracy, quality, and timely patient responses.

The role emphasizes HIPAA compliance, staff development, and collaboration with clinical teams to meet service goals. Based in NYC, this permanent onsite position offers competitive hourly pay and opportunities to enhance patient experiences and

Responsibilities

• Supervise, coach, and develop a team of healthcare support professionals, administrative staff, or patient service representatives.
• Monitor daily operations to ensure productivity, quality, and service level expectations are achieved.
• Assist with scheduling, staffing, attendance management, and performance evaluations.
• Provide ongoing training, mentoring, and support to team members.
• Address escalated patient concerns and work toward timely resolution.
• Ensure compliance with HIPAA, company policies, and healthcare industry regulations.
• Monitor key performance indicators (KPIs) and identify opportunities for process improvement.
• Collaborate with clinical teams, providers, and leadership to support operational goals.
• Conduct quality audits and provide feedback to improve accuracy and service standards.
• Assist with onboarding new employees and facilitating departmental training programs.
• Maintain accurate records, reports, and documentation related to team performance and operations.
• Foster a positive, patient-focused culture that emphasizes teamwork, accountability, and excellence.

Job description

Actalent seeks a Healthcare Support Supervisor in New York, NY to lead a dedicated team delivering patient and healthcare support services onsite. You will oversee daily operations, coach staff, and ensure accuracy, quality, and timely patient responses.

The role emphasizes HIPAA compliance, staff development, and collaboration with clinical teams to meet service goals. Based in NYC, this permanent onsite position offers competitive hourly pay and opportunities to enhance patient experiences and