Patient Care Operations Supervisor

Actalent; New York (NY); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Medical, dental & vision

Critical Illness, Accident, and Health

401(k) Retirement Plan

Pre-tax and Roth post-tax options

Life Insurance (Voluntary) for you and

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

Actalent is hiring a Resident Supervisor in New York, NY to lead a team delivering patient and healthcare support services. You will oversee daily operations, coach staff, manage scheduling, and ensure compliance with HIPAA and policies.

The role focuses on quality, service excellence, and a positive patient experience within a fully onsite setting. The ideal candidate brings healthcare experience, strong leadership, and a passion for improving patient and staff experiences.

Qualifications

• Experience in a healthcare setting or hospital-like environment.
• Strong leadership and coaching abilities.
• Ability to monitor operations and drive quality standards.

Responsibilities

• Supervise, coach, and develop a team of healthcare support professionals, administrative staff, or patient service representatives.
• Monitor daily operations to ensure productivity, quality, and service level expectations are achieved.
• Assist with scheduling, staffing, attendance management, and performance evaluations.
• Provide ongoing training, mentoring, and support to team members.
• Address escalated patient concerns and work toward timely resolution.
• Ensure compliance with HIPAA, company policies, and healthcare industry regulations.
• Monitor KPIs and identify opportunities for process improvement.
• Collaborate with clinical teams, providers, and leadership to support operational goals.
• Conduct quality audits and provide feedback to improve accuracy and service standards.
• Assist with onboarding new employees and facilitating departmental training programs.
• Maintain accurate records, reports, and documentation related to team performance and operations.
• Foster a positive, patient-focused culture that emphasizes teamwork, accountability, and excellence.

Skills

Leadership

Healthcare support

Staff development

Quality assurance

Job description

Actalent is hiring a Resident Supervisor in New York, NY to lead a team delivering patient and healthcare support services. You will oversee daily operations, coach staff, manage scheduling, and ensure compliance with HIPAA and policies.

The role focuses on quality, service excellence, and a positive patient experience within a fully onsite setting. The ideal candidate brings healthcare experience, strong leadership, and a passion for improving patient and staff experiences.