Patient Access Team Lead - Elevate the Patient Experience

Intuitive-Health; Florida; On-site; USD 55,000 - 75,000; Full time

Job summary

Intuitive Health in New York is hiring a Lead Patient Access Advocate for full-time daytime shifts. This role leads the Patient Access team, drives daily operations, and partners with leadership to ensure policy adherence and patient satisfaction.

The position requires strong communication, multitasking, and a background in medical office operations. The candidate should be able to manage staffing, reconciliations, and ongoing training while maintaining a welcoming environment.

Qualifications

• High school diploma or GED required.
• 2–4 year college degree in Business, Accounting, Medical Administration or related area preferred.
• Minimum of 2 years’ experience in a medical office setting.
• Minimum of 2 years’ experience in a supervisory or lead role preferred.

Responsibilities

• Lead a wide range of duties in support of Patient Access Team efficiencies, including driving team performance accountability and daily operations.
• Provide feedback on daily registration processes and staffing issues to leadership.
• Assist leadership with staffing, report reconciliation, and other duties as assigned.
• Maintain a pleasant, professional demeanor and ensure patients and staff feel welcome.
• Drive Patient Access Metrics (Callbacks, Bedside, NPS, RQA, etc.)
• Train and mentor new Patient Access staff and assist in interviewing candidates.

Skills

Customer service

Communication skills

Microsoft Office

HIPAA knowledge

Education

High School Diploma or GED

2-4 year college degree

Tools

Word

Excel

Outlook

Patient Registration System

Job description

Intuitive Health in New York is hiring a Lead Patient Access Advocate for full-time daytime shifts. This role leads the Patient Access team, drives daily operations, and partners with leadership to ensure policy adherence and patient satisfaction.

The position requires strong communication, multitasking, and a background in medical office operations. The candidate should be able to manage staffing, reconciliations, and ongoing training while maintaining a welcoming environment.