Patient Care Operations Associate

Baystate Health; Westfield (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Baystate Health in Massachusetts is seeking a hospital unit secretary to provide indirect patient care within the department setting and to transcribe physician orders from records. You will prepare and compile records, maintain confidentiality, and support staff while ensuring safety and efficient department operations.

The role requires basic computer knowledge and English language proficiency; familiarity with HIPAA and communication with diverse teams is important.

Qualifications

• Read and communicate effectively in English.
• Additional languages may be preferred.
• Basic computer knowledge.
• General work processing skills.

Responsibilities

• Performs all aspects of job in an environment that optimizes patient/staff safety and reduces errors.
• Treats patients, families, staff, and visitors with respect and dignity; acts as liaison between administration, patients, peers, and other providers.
• Communicates with supervisor and peers; maintains effective communication with other departments; demonstrates flexibility under stress.
• Uses initiative; maintains productivity; self-motivated; manages activity and time.
• Approaches family and visitors professionally; provides explanations and reassurances; facilitates inter-disciplinary communication.
• Treats patients and families with respect; addresses psychosocial, cultural, ethnic and religious/spiritual needs.
• Organizes and manages activities to reflect unit needs; demonstrates judgment in decisions and actions.
• Is aware of patient condition; transcribes orders timely; inputs orders into computer systems.
• Maintains lab results and x-rays; orders supplies; maintains Kardex accuracy.
• Alerts nursing staff to abnormal lab results; maintains department logbooks; assists with patient transfers.
• Maintains good rapport with peers; adheres to dress code; reports on time; completes work within deadlines.
• Wears identification; represents the organization professionally; complies with policies.
• Communicates facility mission and department goals; completes annual education; maintains regulatory requirements.
• Maintains patient confidentiality per HIPAA; completes in-services on time.
• Attends annual reviews and department in-services; attends monthly staff meetings.

Skills

Ability to read and communicate in EN

Additional languages preferred

Basic computer knowledge

Work processing

Education

High School Diploma (Required)

Job description

Baystate Health in Massachusetts is seeking a hospital unit secretary to provide indirect patient care within the department setting and to transcribe physician orders from records. You will prepare and compile records, maintain confidentiality, and support staff while ensuring safety and efficient department operations.

The role requires basic computer knowledge and English language proficiency; familiarity with HIPAA and communication with diverse teams is important.