Front Office & Patient Care Coordinator

Geode Health; Leander (TX); On-site; USD 34,000 - 44,000; Full time

Job summary

Geode Health in Leander, TX is seeking a personable Practice Assistant to join our fast-paced outpatient team. You will be the first point of contact for patients, handle front-office operations, schedule management, referrals, and patient communications with HIPAA-compliant care.

Ideal candidates bring 1+ year of medical office experience, strong communication and time-management skills, and comfort with phone duties and EMR systems.

Qualifications

• 1+ year of medical office or healthcare experience preferred.
• Mental health or outpatient clinical experience preferred.
• Excellent communication, customer service, and computer skills.
• Comfort and ease answering the phone – you will serve our existing patient population.
• A self-starter, go-getter. You excel at time management.
• Willingness to learn new technology platforms/systems.

Responsibilities

• Customer Service: Serve as a welcoming and comforting first point of contact for patients and provide exceptional service.
• Schedule Management: Manage daily schedules, appointment confirmations, cancellations, and waitlists.
• Office Coordination: Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
• Collections: Collect payment for services and document co-pays, coinsurance, outstanding balances.
• Compliance & Safety: Maintain patient confidentiality and follow HIPAA, policies, and safety procedures.

Education

Associate or Bachelor’s degree

Job description

Geode Health in Leander, TX is seeking a personable Practice Assistant to join our fast-paced outpatient team. You will be the first point of contact for patients, handle front-office operations, schedule management, referrals, and patient communications with HIPAA-compliant care.

Ideal candidates bring 1+ year of medical office experience, strong communication and time-management skills, and comfort with phone duties and EMR systems.