Patient Experience Coordinator — Mental Health Office

Geode Health Inc.; Leander (TX); On-site; USD 32,000 - 44,000; Full time

Job summary

Geode Health Leander office is seeking a patient‑facing Practice Assistant to support front‑office and clinical workflow in our outpatient mental health practice.

You will manage schedules, assist with referrals and authorizations, collect payments, and ensure HIPAA compliance while delivering compassionate service to patients and coordinating with providers. This is a fast-paced role requiring reliability and strong time management to help our office run smoothly.

Qualifications

• 1+ year of medical office or healthcare experience preferred.
• Mental health or outpatient clinical experience preferred.
• Excellent communication, customer service, and computer skills.
• Comfortable learning new technology platforms/systems.
• Self-starter with strong time-management skills.

Responsibilities

• Serve as the welcoming first point of contact for patients, delivering exceptional customer service.
• Manage daily schedules, appointment confirmations, cancellations, and waitlists.
• Coordinate patient intake, referrals, authorizations, forms, and follow-up needs; maintain records.
• Collect payments for services and document co-pays, coinsurance, and balances.
• Maintain patient confidentiality and follow HIPAA, policies, and safety procedures.

Skills

Customer service

Time management

Communication

Technology aptitude

Education

Associate or Bachelor’s degree preferred

Tools

Athena EMR

Job description

Geode Health Leander office is seeking a patient‑facing Practice Assistant to support front‑office and clinical workflow in our outpatient mental health practice.

You will manage schedules, assist with referrals and authorizations, collect payments, and ensure HIPAA compliance while delivering compassionate service to patients and coordinating with providers. This is a fast-paced role requiring reliability and strong time management to help our office run smoothly.