Mental Health Front Office & Patient Concierge

Geode-Health; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Geode Health in Chicago's West Town office seeks a Practice Assistant to support front-office and clinical operations in a fast-paced outpatient mental health practice. You will be the first point of contact for patients, manage check-in/check-out, schedule confirmations, and help coordinate referrals and forms.

This role requires strong communication, dependable time management, and comfort with EMR systems like Athena.

Qualifications

• 1+ year of medical office or healthcare experience preferred.
• Mental health or outpatient clinical experience preferred.
• Excellent communication, customer service, and computer skills.
• Comfort and ease answering the phone – you will serve our patient population.
• Self-starter with strong time management; comfortable learning new systems.
• Associate or bachelor’s degree preferred.

Responsibilities

• Serve as a welcoming first point of contact and provide exceptional customer service.
• Manage daily schedules, confirmations, cancellations, and waitlists.
• Coordinate patient intake, referrals, authorizations, forms and follow-ups.
• Maintain accurate patient records and support office workflows.
• Support billing/collections and answer patient questions about payments.
• Adhere to HIPAA and safety procedures; assist during crises as needed.

Skills

Communication

Customer service

Time management

Phone handling

Teamwork

Education

Associate or Bachelor’s degree preferred

Tools

Athena EMR

Workday

RCM (billing)

Job description

Geode Health in Chicago's West Town office seeks a Practice Assistant to support front-office and clinical operations in a fast-paced outpatient mental health practice. You will be the first point of contact for patients, manage check-in/check-out, schedule confirmations, and help coordinate referrals and forms.

This role requires strong communication, dependable time management, and comfort with EMR systems like Athena.