Patient Care - Office Admin

IntelliPro Group Inc.; Mount Sterling (KY); On-site; USD 38,000 - 54,000; Full time

Job summary

IntelliPro Group is seeking a Patient Care - Office Admin for an on-site contract role in Mount Sterling, KY. The position runs from October 19, 2026 through December 31, 2026, and requires patient registration, insurance verification, and front-office support.

The role focuses on delivering high-quality customer service, maintaining patient records, protecting PHI, and coordinating schedules across multiple cities as travel between Lexington, Morehead, and Mount Sterling may be required.

Qualifications

• High school diploma or equivalent is required.
• Zero to One Year of customer service, administrative, healthcare, or related experience is required.
• Previous experience in a receptionist, patient services, medical office, or healthcare front office environment is preferred.
• Experience working with patient information, insurance verification, scheduling, or electronic medical records is preferred.

Responsibilities

• Provides a high level of customer service to patients, referral sources, and fellow employees.
• Establishes and maintains positive relationships with patients and referral sources.
• Obtains, verifies, and accurately enters patient demographic and insurance information.
• Maintains accurate and complete patient files and documentation in accordance with Company policies and established procedures.
• Protects the privacy and security of protected health information (PHI) in accordance with HIPAA and applicable privacy requirements.
• Supports patient follow-up activities as directed.
• Efficiently manages multiple phone lines and responds to patient, referral source, and internal inquiries in a professional and timely manner.
• Records and maintains clear, concise, accurate, and timely written documentation.
• Files patient charts and other documentation in accordance with established guidelines.
• Coordinates practitioner schedules to ensure appropriate coverage for patient appointments and out-of-office calls.
• Supports daily front office operations and assists with administrative tasks as needed.
• Identifies patient or operational issues and escalates them to the appropriate team member when necessary.
• Maintains confidentiality of patient, employee, and Company information.
• Performs other duties and special projects as assigned.

Education

High school diploma or equivalent

Job description

Job Title: Patient Care - Office Admin

Location: Mt Sterling, KY

Position Type: Contracted - Oct 19, 2026 - Dec 31, 2026

Job Type: 100% On-site

Shift: 1st Shift - 08:30 AM to 05:00 AM EST

Pay rate: $33.40/-hr on W2.

Note: 449 Lewis Hargett Circle, Lexington, KY 40503, 220 Morehead Plaza, Morehead, KY 40351, 250 Foxglove Dr., Mt. Sterling, KY 40353 - You will have to travel in between these cities to cover!

Responsibilities:

• Provides a high level of customer service to patients, referral sources, and fellow employees.
• Establishes and maintains positive relationships with patients and referral sources.
• Obtains, verifies, and accurately enters patient demographic and insurance information.
• Maintains accurate and complete patient files and documentation in accordance with Company policies and established procedures.
• Protects the privacy and security of protected health information (PHI) in accordance with HIPAA and applicable privacy requirements.
• Supports patient follow-up activities as directed.
• Efficiently manages multiple phone lines and responds to patient, referral source, and internal inquiries in a professional and timely manner.
• Records and maintains clear, concise, accurate, and timely written documentation.
• Files patient charts and other documentation in accordance with established guidelines.
• Coordinates practitioner schedules to ensure appropriate coverage for patient appointments and out-of-office calls.
• Supports daily front office operations and assists with administrative tasks as needed.
• Identifies patient or operational issues and escalates them to the appropriate team member when necessary.
• Maintains confidentiality of patient, employee, and Company information.
• Performs other duties and special projects as assigned.

Qualifications:

• High school diploma or equivalent combination of education and experience required.
• Zero to One Year of customer service, administrative, healthcare, or related experience required.
• Previous experience in a receptionist, patient services, medical office, or healthcare front office environment preferred.
• Experience working with patient information, insurance verification, scheduling, or electronic medical records is preferred.

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation:

The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.