Patient Care Coordinator

IntelliPro; Louisville (KY); On-site; USD 36,000 - 52,000; Full time

Job summary

IntelliPro in Louisville, KY is seeking an Office Admin – Patient Care II (Contractor) to support daily patient care and front office operations onsite for a 3-month engagement.

The role handles patient intake, insurance verification, scheduling, HIPAA compliance, and coordination with practitioners while providing excellent customer service; strong organizational skills are essential.

Schedule: Mon–Fri, 8:30 AM–5:00 PM EST; pay rate $32/hr with benefits package offered by IntelliPro.

Qualifications

• High school diploma or equivalent.
• 2–4 years in customer service, administration or healthcare.
• Strong communication, organizational, and multitasking skills.
• Ability to handle sensitive information with professionalism.

Responsibilities

• Provide excellent customer service to patients, referral sources, and internal teams.
• Establish and maintain positive relationships with patients and referral sources.
• Collect, verify, and accurately enter patient demographic and insurance information.
• Maintain complete and accurate patient files and documentation.
• Protect confidential patient information and comply with HIPAA and applicable privacy requirements.
• Manage multiple phone lines and respond to inquiries professionally and promptly.
• Support patient follow-up activities as directed.
• Maintain clear, accurate, and timely written documentation.
• File patient charts and other documents according to established procedures.
• Coordinate practitioner schedules to support patient appointments and coverage.
• Assist with daily front office operations and administrative tasks.
• Identify patient or operational issues and escalate them appropriately.

Skills

Customer service

Organizational skills

Multitasking

Professional discretion

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Job Title: Office Admin – Patient Care II (Contractor)

Location: Louisville, KY

Work Arrangement: Onsite

Contract Duration: 3 Months

Pay Rate: $32/hr

Schedule: Monday–Friday, 8:30 AM – 5:00 PM EST

Job Summary:

• We are seeking an organized and customer-focused Office Administrator – Patient Care II to support daily patient care and front office operations.
• This role involves assisting patients and referral sources, verifying patient demographic and insurance information, maintaining accurate records, coordinating schedules, and providing administrative support while ensuring compliance with HIPAA and patient confidentiality requirements.

Key Responsibilities:

• Provide excellent customer service to patients, referral sources, and internal team members.
• Establish and maintain positive relationships with patients and referral sources.
• Collect, verify, and accurately enter patient demographic and insurance information.
• Maintain complete and accurate patient files and documentation.
• Protect confidential patient information and comply with HIPAA and applicable privacy requirements.
• Manage multiple phone lines and respond to inquiries professionally and promptly.
• Support patient follow-up activities as directed.
• Maintain clear, accurate, and timely written documentation.
• File patient charts and other documents according to established procedures.
• Coordinate practitioner schedules to support patient appointments and coverage.
• Assist with daily front office operations and administrative tasks.
• Identify patient or operational issues and escalade them appropriately.
• Maintain the confidentiality of patient, employee, and company information.
• Perform other duties and special projects as assigned.

Required Qualifications:

• High school diploma or equivalent combination of education and experience.
• 2–4 years of experience in customer service, administration, healthcare, or a related field.
• Strong communication, organizational, and multitasking skills.
• Ability to handle sensitive information with professionalism and discretion.

Preferred Qualifications:

• Previous experience in a receptionist, patient services, medical office, or healthcare front office environment.
• Experience with patient information management, insurance verification, appointment scheduling, or electronic medical records (EMR).
• Strong customer service and problem-solving skills.

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations.

As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status.

Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants.

Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com.

Compensation:

The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.