Patient Care Navigator: Welcome, Schedule & Support

PT Plus LLC; Elm Grove (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay and benefits package

Job summary

PT Plus LLC in Wisconsin is seeking a dedicated Medical Receptionist / Patient Care Coordinator toWelcome patients, manage scheduling, verify insurance, and support the clinical team. You will handle check-in/out, payments, and EMR documentation, ensuring a smooth patient journey.

The role emphasizes empathetic communication, strong organization, and teamwork to uphold our patient-centered service philosophy in a community-focused practice.

Qualifications

• Patient care or customer service experience preferred.
• Strong organizational skills and attention to detail.
• Excellent communication skills in person and over the phone.
• Comfort with technology; able to learn EMR and billing systems.

Responsibilities

• Welcome patients warmly and support them through their care journey.
• Manage check-in/check-out and payment processes with professionalism.
• Verify insurance benefits and educate patients about coverage and fees.
• Complete insurance authorization processes as needed.
• Respond to central phones, messages, and faxes with timely follow-up.
• Maintain clean, organized clinic environment and assist scheduling.

Skills

Communication

Organization

Empathy / Compassion

Teamwork

Tech literacy

Tools

EMR systems

Job description

PT Plus LLC in Wisconsin is seeking a dedicated Medical Receptionist / Patient Care Coordinator toWelcome patients, manage scheduling, verify insurance, and support the clinical team. You will handle check-in/out, payments, and EMR documentation, ensuring a smooth patient journey.

The role emphasizes empathetic communication, strong organization, and teamwork to uphold our patient-centered service philosophy in a community-focused practice.