Patient Care Navigator & Scheduler

PRO~PT Physical Therapy; Clovis (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Life Insurance

Short-term disability

Critical illness

Hospital indemnity

Voluntary life insurance

401(k) with employer matching

Vacation days

Job summary

PRO~PT Physical Therapy in California is seeking a Receptionist/Patient Care Coordinator to greet patients, schedule evaluations, answer calls, and support front-office operations with accuracy and care.

You will maintain patient records, verify information, collect copays as needed, and ensure HIPAA compliance while delivering outstanding customer service in a fast-paced clinic environment.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years as a medical receptionist or similar role.
• Proficient with Google Workspace and MS Office.

Responsibilities

• Welcome patients and visitors in a friendly and professional manner, providing assistance and direction as needed, and ensuring a positive first impression.
• Check in patients for appointments, verify insurance coverage and collect copayments as needed.
• Scheduling of follow-up appointments for patients.
• Distribute and collect medical forms, consent forms, and patient information packets, ensuring completion and accuracy, and assisting patients with filling out forms as needed.
• Document in medical records, when necessary, to explain cancellations of or changes in the physical therapy schedules.
• Answering incoming phone calls, transferring phone calls, taking messages and providing information to callers.
• Update referring clinics and Workers Compensation carriers with updated progress reports.
• Manage prescription log in Dashboard.
• Maintain accurate and up-to-date patient records, including demographic information, medical history, insurance details, and appointment schedules, ensuring confidentiality and compliance with HIPAA regulations.
• All other duties as assigned (i.e. assisting in training dept. staff, ordering supplies, etc.)

Skills

Bilingual English/Spanish

Familiarity with EHR systems

Medical terminology knowledge

Appointment scheduling software

Strong organizational skills

Excellent customer service

Data entry accuracy

HIPAA confidentiality

Multitasking and time management

Education

High School Diploma or equivalency

2 years experience as Medical Receptionist

Basic computer skills in Google Workspace and Microsoft Office

Job description

PRO~PT Physical Therapy in California is seeking a Receptionist/Patient Care Coordinator to greet patients, schedule evaluations, answer calls, and support front-office operations with accuracy and care.

You will maintain patient records, verify information, collect copays as needed, and ensure HIPAA compliance while delivering outstanding customer service in a fast-paced clinic environment.