Patient Services Navigator: Welcome, Schedule & Connect

Northlakes-Community-Clinic; Hayward (WI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical and dental insurance

403(b) with 4% employer match

PTO and paid holidays

Job summary

NorthLakes Community Clinic is seeking a Patient Service Representative to guide patients through clinic services and help remove barriers to care. The role focuses on welcoming patients, directing them to services, and scheduling appointments with accurate demographic and eligibility data in our EMR/EDR system.

We require prior customer service experience and a HS diploma (or equivalent); CPR certification must be current or obtained within six months of hire.

Qualifications

• High school diploma or equivalent plus either one year certificate from college or technical school; or three months related experience and/or training; or equivalent combination of education and experience.
• Previous Customer Service experience is required.
• CPR Certification must be current or obtained within the first six months of employment.

Responsibilities

• Greet patients and visitors and create a welcoming environment.
• Direct patients to the appropriate location.
• Use EMR/EDR to capture demographics and schedule services.
• Process/coordinate referrals for department/site needs.
• Coordinate prior-authorizations as required by insurance.
• Verify insurance eligibility through portals.
• Collect payments and reconcile daily cash reports.
• Answer calls and direct inquiries to the appropriate staff.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Certification/Training

Tools

EMR/EDR systems

Patient Portal

Insurance Portals

Reminder call system

Job description

NorthLakes Community Clinic is seeking a Patient Service Representative to guide patients through clinic services and help remove barriers to care. The role focuses on welcoming patients, directing them to services, and scheduling appointments with accurate demographic and eligibility data in our EMR/EDR system.

We require prior customer service experience and a HS diploma (or equivalent); CPR certification must be current or obtained within six months of hire.