Patient Care Navigator: Transitions & Scheduling

Cooper University Health Care; New Jersey; On-site; USD 42,000 - 60,000; Full time

Job summary

Cooper Norcross Health is seeking a Care Navigator to bridge clinician and patient needs within our Camden, New Jersey campus. You will provide non-clinical support, scheduling, and care coordination to ensure timely appointments.

Working with RN navigators, social workers, dietitians, and providers, you will contact new patients within 24 hours of visits, track follow-ups, and help connect patients to services while upholding Cooper standards of care.

Qualifications

• Experience in a healthcare office or community outreach is required.
• Knowledge of health care, inpatient/outpatient settings, Oncology patient population.
• Strong interpersonal skills with diverse backgrounds and life experiences.
• Ability to take direction and work independently with flexibility.

Responsibilities

• Bridge the gap between clinician and patient by providing non-clinical support and coordinating care.
• Assist scheduling, pre-certification, follow-up calls and record retrieval for timely appointments.
• Call new patients within 24 hours of visit to check in regarding follow-up needs.
• Collaborate with navigators, social work, dietitians, call center, and providers to support patient needs.
• Participate in daily multi-disciplinary rounds on inpatient oncology unit to coordinate care.
• Support transitions from inpatient to outpatient without interruption in services.
• Assist patients in connecting to services (social work, financial counseling).
• Track patient contacts, follow-ups, barriers, and outcomes.
• Ensure delivery of patient care through coordination of customer services.
• Participate in interdepartmental activities to ensure quality and cost-effective care.
• Adhere to Cooper standards of care.

Skills

Healthcare office experience

Interpersonal skills

Ability to take direction

Flexibility and cooperative attitude

Education

High School Diploma or Equivalent

Clinical training (MA, CNA, LPN) a plus

Job description

Cooper Norcross Health is seeking a Care Navigator to bridge clinician and patient needs within our Camden, New Jersey campus. You will provide non-clinical support, scheduling, and care coordination to ensure timely appointments.

Working with RN navigators, social workers, dietitians, and providers, you will contact new patients within 24 hours of visits, track follow-ups, and help connect patients to services while upholding Cooper standards of care.