PATIENT NAVIGATOR PRN

Cooper University Health Care; New Jersey; On-site; USD 42,000 - 60,000; Full time

Job summary

Cooper Norcross Health is seeking a Care Navigator to bridge clinician and patient needs within our Camden, New Jersey campus. You will provide non-clinical support, scheduling, and care coordination to ensure timely appointments.

Working with RN navigators, social workers, dietitians, and providers, you will contact new patients within 24 hours of visits, track follow-ups, and help connect patients to services while upholding Cooper standards of care.

Qualifications

• Experience in a healthcare office or community outreach is required.
• Knowledge of health care, inpatient/outpatient settings, Oncology patient population.
• Strong interpersonal skills with diverse backgrounds and life experiences.
• Ability to take direction and work independently with flexibility.

Responsibilities

• Bridge the gap between clinician and patient by providing non-clinical support and coordinating care.
• Assist scheduling, pre-certification, follow-up calls and record retrieval for timely appointments.
• Call new patients within 24 hours of visit to check in regarding follow-up needs.
• Collaborate with navigators, social work, dietitians, call center, and providers to support patient needs.
• Participate in daily multi-disciplinary rounds on inpatient oncology unit to coordinate care.
• Support transitions from inpatient to outpatient without interruption in services.
• Assist patients in connecting to services (social work, financial counseling).
• Track patient contacts, follow-ups, barriers, and outcomes.
• Ensure delivery of patient care through coordination of customer services.
• Participate in interdepartmental activities to ensure quality and cost-effective care.
• Adhere to Cooper standards of care.

Skills

Healthcare office experience

Interpersonal skills

Ability to take direction

Flexibility and cooperative attitude

Education

High School Diploma or Equivalent

Clinical training (MA, CNA, LPN) a plus

Job description

About us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services.

Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years.

More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

Bridge the gap between clinician and patient, by providing individual support andassistance in navigating the health care system to provide continuity of care.

Working with current RN Navigator disease team to provide non-clinical support regarding scheduling, pre cert process, follow up calls and record retrieval for timely appointments.

Call new patients within 24 hours of visit to CCI to check in regarding follow up appointments and needs.

Work with CPN, Navigators, Social Work, Dieticians, Call Center, Providers, Radiology scheduling, chemo scheduling, and phone triage to support patient's needs.

Participate in daily multi-disciplinary rounding on inpatient oncology unit, and identify needs and opportunities for coordination of care, follow up and scheduling.

Act as a member of the Transition of Care team assisting patients in transitioning from inpatient to outpatient areas without interruption in services and care.

Assist in connecting patients to services for support (ie: social work, financial counseling).

Tracking of all patient contacts, follow ups, barriers to care and outcomes.

Ensures the delivery of patient care through the coordination of customer services

Participates in interdepartmental and ancillary activities to ensure quality, cost-effectivepatient care.

Responsible for all core competencies and Cooper standards of care.

Experience Required

• Experience working in a healthcare office setting, or community outreach and education required.
• Knowledge of health care, inpatient/outpatient settings, Oncology specific patient population
• Strong interpersonal skills; demonstrated ability to work well with people of various backgrounds, ethnicities, and life experiences.
• Ability to take direction, follows through with tasks, and work independently.
• Flexibility, optimism, and a cooperative working style.

Education Requirements

• High School Diploma or Equivalent; clinical training (i.e. MA, CNA, LPN) a plus