PATIENT NAVIGATOR

Cooper Norcross Health; Camden (NJ); On-site; USD 38,000 - 56,000; Full time

Job summary

Cooper Norcross Health in Camden, NJ, seeks a patient navigator to bridge the gap between clinician and patient, providing non-clinical support and helping schedule, pre-cert, follow-up calls, and record retrieval to ensure timely appointments.

Work with the RN Navigator disease team to call new patients within 24 hours of visits to check in on follow-ups and needs; candidates should have prior healthcare office experience, strong interpersonal skills, and the ability to work independently in a

Qualifications

• Experience working in a healthcare office setting is required.
• Knowledge of inpatient/outpatient oncology patient care is desirable.
• Strong interpersonal skills and ability to work with diverse populations.
• Ability to take direction, follow through with tasks, and work independently.
• Flexibility, optimism, and cooperative working style are preferred.

Responsibilities

• Bridge the gap between clinician and patient by providing non-clinical support.
• Assist with scheduling, pre-certification process, follow-up calls and record retrieval.
• Call new patients within 24 hours of visit to check in regarding follow‑ups and needs.

Skills

Healthcare office experience

Interpersonal skills

Take direction/follow through

Flexibility

Cooperative working style

Education

High School Diploma or Equivalent

Job description

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

About Us

Cooper Norcross Health, formerly Cooper University Health Care, is a leading academic health system affiliated with Cooper Norcross Medical School of Rowan University. Headquartered in Camden, New Jersey, Cooper Norcross Health has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings. Cooper Norcross Health has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers. The health system operates MD Anderson Cancer Center at Cooper as well as four hospitals – its 663-bed flagship Cooper Norcross University Hospital in Camden, its 229-bed Cooper Norcross University Hospital Cape Regional in Cape May Court House, Children’s Hospital at Cooper Norcross Health in Camden, and The Recovery Village Cherry Hill at Cooper, a substance abuse rehabilitation and inpatient treatment facility, in partnership with American Recovery Services. Cooper Norcross University Hospital in Camden is the only Level 1 Trauma Center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for eight years. More than 2.54 million patients visit Cooper Norcross Health facilities annually. Its ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore. Cooper Norcross Health, a not-for-profit health system, was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation. Visit CooperHealth.org to learn more.

Short Description

Bridge the gap between clinician and patient, by providing individual support and assistance in navigating the health care system to provide continuity of care. Working with current RN Navigator disease team to provide non-clinical support regarding scheduling, pre cert process, follow up calls and record retrieval for timely appointments Call new patients within 24 hours of visit to CCI to check in regarding follow up appointments and needs.

Experience Required

• Experience working in a healthcare office setting, or community outreach and education required.
• Knowledge of health care, inpatient/outpatient settings, Oncology specific patient population
• Strong interpersonal skills; demonstrated ability to work well with people of various backgrounds, ethnicities, and life experiences.
• Ability to take direction, follows through with tasks, and work independently.
• Flexibility, optimism, and a cooperative working style.

Education Requirements

• High School Diploma or Equivalent; clinical training (i.e. MA, CNA, LPN) a plus.