Compassionate Patient Care Coordinator – Front Desk & Scheduling

Precision Rehabilitation & Orthopedic Physical Therapy; Chicago (IL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance – 100% premium for员工

Dental and Vision

Employer paid group life insurance

Short-term disability

Critical illness

Hospital indemnity

Voluntary life insurance

401(k) with employer matching

Job summary

Precision Rehabilitation & Orthopedic Physical Therapy is seeking a Patient Care Coordinator to greet patients, schedule initial evaluations and follow-ups, and manage front-office operations. The role requires handling insurance verification, copays, and ensuring accurate data in patient records.

The candidate should have 2 years of healthcare reception experience, familiarity with EHR systems, and strong organizational and customer service skills.

Qualifications

• Bilingual English/Spanish preferred but not necessary.
• Familiarity with electronic health record (EHR) systems.
• Knowledge of medical terminology and health insurance plans.
• Ability to work under pressure in a fast-paced environment.
• Experience with appointment scheduling software.
• Strong organizational skills with multitasking and prioritization.
• Excellent customer service and interpersonal skills.
• Attention to detail and accuracy in data entry and record-keeping.
• Ability to handle confidential information with discretion.
• Ability to observe, evaluate, and record patient conditions.
• Maintain appropriate attitude and conduct for patient welfare.
• Create and maintain records and write brief reports.

Responsibilities

• Welcome patients and visitors in a friendly and professional manner, providing assistance and direction as needed, and ensuring a positive first impression.
• Check in patients for appointments, verify insurance coverage and collect copayments as needed.
• Scheduling of follow-up appointments for patients.
• Distribute and collect medical forms, consent forms, and patient information packets, ensuring completion and accuracy, and assisting patients with filling out forms as needed.
• Document in medical records, when necessary, to explain cancellations of or changes in the physical therapy schedules.
• Answering incoming phone calls, transferring phone calls, taking messages and providing information to callers.
• Update referring clinics and Workers Compensation carriers with updated progress reports.
• Manage prescription log in Dashboard.
• Maintain accurate and up-to-date patient records, including demographic information, medical history, insurance details, and appointment schedules, ensuring confidentiality and compliance with HIPAA regulations.
• All other duties as assigned (training dept. staff, ordering supplies, etc.)

Skills

Bilingual English/Spanish

EHR familiarity

Medical terminology

Work under pressure

Scheduling software

Organizational skills

Customer service

Attention to detail

HIPAA confidentiality

Record keeping

Education

High School Diploma or equivalency

2 years experience as Medical Receptionist

Basic computer skills: Google Workspace & MS Office

Job description

Precision Rehabilitation & Orthopedic Physical Therapy is seeking a Patient Care Coordinator to greet patients, schedule initial evaluations and follow-ups, and manage front-office operations. The role requires handling insurance verification, copays, and ensuring accurate data in patient records.

The candidate should have 2 years of healthcare reception experience, familiarity with EHR systems, and strong organizational and customer service skills.