Patient Care Navigator & Intake Specialist

Catholic Charities, Diocese of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Paid holidays

Onsite parking

Retirement plan

Job summary

Catholic Charities, Diocese of Pittsburgh is seeking a compassionate Patient Care Coordinator for the Free Health Care Center in Downtown Pittsburgh to support patient intake and care coordination.

You will work under licensed clinicians to assist with referrals, scheduling, vital signs, and navigation through the continuum of care, while maintaining HIPAA compliance and accurate EHR documentation.

Qualifications

• High school diploma or equivalent.
• One year of experience in healthcare, human services, or customer service.
• Current BLS/CPR certification or ability to obtain within 90 days.
• Must complete FHCC Clinical Support Competency Program.
• Strong interpersonal and communication skills.
• Ability to work with diverse and underserved populations.
• Basic computer proficiency.
• Act 33 and 34 Clearances required.
• Not listed on OIG LEIE or other exclusion databases.

Responsibilities

• Welcome patients and assist with the intake process.
• Coordinate referrals to specialty care and community resources.
• Assist patients in scheduling follow-up appointments.
• Assist with prescription facilitation according to guidelines and policies.
• Reinforce provider instructions using approved educational materials.
• Support patient navigation throughout the continuum of care.
• Complete in-house Medical Assistant training by licensed health care provider.
• Escort and room patients.
• Obtain and document patient vital signs.
• Document assigned activities accurately in the electronic health record.
• Communicate pertinent patient information to licensed providers promptly.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Participate in team meetings, case discussions, and interdisciplinary care planning.
• Support volunteer providers, students, and trainees as appropriate.

Skills

Healthcare experience

Customer service

Communication skills

BLS/CPR certification

Education

High school diploma

Tools

EHR

Job description

Catholic Charities, Diocese of Pittsburgh is seeking a compassionate Patient Care Coordinator for the Free Health Care Center in Downtown Pittsburgh to support patient intake and care coordination.

You will work under licensed clinicians to assist with referrals, scheduling, vital signs, and navigation through the continuum of care, while maintaining HIPAA compliance and accurate EHR documentation.