Patient Care Coordinator

Catholic Charities, Diocese of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Paid holidays

Onsite parking

Retirement plan

Job summary

Catholic Charities, Diocese of Pittsburgh is seeking a compassionate Patient Care Coordinator for the Free Health Care Center in Downtown Pittsburgh to support patient intake and care coordination.

You will work under licensed clinicians to assist with referrals, scheduling, vital signs, and navigation through the continuum of care, while maintaining HIPAA compliance and accurate EHR documentation.

Qualifications

• High school diploma or equivalent.
• One year of experience in healthcare, human services, or customer service.
• Current BLS/CPR certification or ability to obtain within 90 days.
• Must complete FHCC Clinical Support Competency Program.
• Strong interpersonal and communication skills.
• Ability to work with diverse and underserved populations.
• Basic computer proficiency.
• Act 33 and 34 Clearances required.
• Not listed on OIG LEIE or other exclusion databases.

Responsibilities

• Welcome patients and assist with the intake process.
• Coordinate referrals to specialty care and community resources.
• Assist patients in scheduling follow-up appointments.
• Assist with prescription facilitation according to guidelines and policies.
• Reinforce provider instructions using approved educational materials.
• Support patient navigation throughout the continuum of care.
• Complete in-house Medical Assistant training by licensed health care provider.
• Escort and room patients.
• Obtain and document patient vital signs.
• Document assigned activities accurately in the electronic health record.
• Communicate pertinent patient information to licensed providers promptly.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Participate in team meetings, case discussions, and interdisciplinary care planning.
• Support volunteer providers, students, and trainees as appropriate.

Skills

Healthcare experience

Customer service

Communication skills

BLS/CPR certification

Education

High school diploma

Tools

EHR

Job description

Description

At Catholic Charities, Diocese of Pittsburgh, we believe that all individuals have a right to quality healthcare.

Description

At Catholic Charities, Diocese of Pittsburgh, we believe that all individuals have a right to quality healthcare. We serve those who are uninsured or underinsured and unable to meet their medical needs. We treat routine issues and identify serious problems, creating treatment plans to restore health. Our team is motivated by opportunities to offer respect, relief and high-quality care to a marginalized population.

We’re seeking a compassionate and organized Patient Care Coordinator in our Free Health Care Center in Downtown Pittsburgh.

The Patient Care Coordinator serves as a vital link between patients, healthcare providers, community resources, and clinic staff. Working under the direction of licensed healthcare providers, the Patient Care Coordinator assists with patient intake, basic clinical support services, patient navigation, and care coordination to promote efficient, high-quality care within the Free Health Care Center.

We offer successful candidates a competitive hourly rate of pay, strong health benefits (including medical, dental and vision that are available the first of the month following hire date), generous time off programs that includes15 paid holidays a year, and free onsite parking. We also have a solid retirement plan that is fully funded by Catholic Charities along with other benefits.

We are proud of our supportive and collaborative culture at Catholic Charities and to be designated as one of the Best Places to Work in Western Pennsylvania in 2022, 2023, 2024, 2025, and 2026 by the Pittsburgh Business Times.

Please take a look at the Patient Care Coordinator description below and let us know if you are ready to bring healing and hope to those in need in the Pittsburgh.

Welcome patients and assist with the intake process.

• Coordinate referrals to specialty care and community resources.
• Assist patients in scheduling follow-up appointments.
• Assist with prescription facilitation according to pharmaceutical guidelines and policies.
• Reinforce provider instructions using approved educational materials.
• Support patient navigation throughout the continuum of care.
• Complete in-house Medical Assistant training by licensed health care provider.
• Escort and room patients.
• Obtain and document patient vital signs.
• Document assigned activities accurately in the electronic health record.
• Communicate pertinent patient information to licensed providers promptly.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Participate in team meetings, case discussions, and interdisciplinary care planning.
• Support volunteer providers, students, and trainees as appropriate.

Requirements

• A high school diploma or equivalent is required.
• One year of experience in healthcare, human services, or customer service is required.
• Current BLS/CPR certification (or ability to obtain within 90 days of hire) is required.
• The ability to complete the FHCC Clinical Support Competency Program is required.
• Strong interpersonal and communication skills are required.
• The ability to work effectively with diverse and underserved populations is required.
• Basic computer proficiency is required.
• Act 33 and 34 Clearances are required.
• Candidates must not be listed on the U.S. Department of Health and Human Services Office of Inspector General (OIG) List of Excluded Individuals and Entities (LEIE) or any applicable federal or state exclusion database.