Patient Care Navigator & Front Desk Support

Upperline Health, Inc.; Orange City (FL); On-site; USD 22,000 - 33,000; Full time

Job summary

Upperline Health, Inc. is seeking a Patient Care Coordinator to support physicians in delivering complex health services in the clinic setting.

Based in Orange City, you will handle medical front desk receptionist duties, greet patients, and ensure timely check-in and preparation for appointments. Ideal candidates have front-office experience in healthcare, familiarity with EMR systems (Athenahealth preferred), and strong communication and customer service skills.

Qualifications

• Experience as a front-office receptionist or assisting in an office or healthcare clinic or in customer service.
• Prior experience working in a podiatric or orthopedic practice is preferred
• Medical billing and coding experience is highly preferred
• Experience working in an EMR, Athenahealth is preferred
• Must be an effective communicator with excellent grammar and interpersonal skills
• Exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction
• Demonstrated experience as a motivated and dedicated team member with a stable work history
• Thrives in a fast-paced collaborative environment
• Reliable transportation and the ability to pass a drug test and a background check is required

Responsibilities

• Front desk receptionist duties, including answering phone calls, greeting patients, obtaining required patient information, and ensuring entrance area is clean and organized
• Assist patients with scheduling appointments
• Maintain on-time appointment schedules by notifying physicians when patients have arrived
• Retrieve and file patient records as needed
• Collect payment from patients
• Maintain accurate patient records by updating information and scanning documents into EMR as needed
• Responsible for office supply inventory, including checking, ordering and stocking supplies
• Protect patient rights by maintaining confidentiality of patient records
• Contribute to team effort by assisting with additional duties when requested

Skills

Front desk experience

Healthcare clinic experience

Customer service

Communication skills

Team oriented

Confidentiality

Tools

Athenahealth EMR

Job description

Upperline Health, Inc. is seeking a Patient Care Coordinator to support physicians in delivering complex health services in the clinic setting.

Based in Orange City, you will handle medical front desk receptionist duties, greet patients, and ensure timely check-in and preparation for appointments. Ideal candidates have front-office experience in healthcare, familiarity with EMR systems (Athenahealth preferred), and strong communication and customer service skills.