Patient Care Navigator: Front Desk & Care Coordination

InnovaCare Management Services Company, LLC; Wellington (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

InnovaCare Management Services Company, LLC is seeking a Patient Service Representative to greet patients and manage the front desk in a busy clinic environment.

You will handle registrations, explain financial responsibilities, assist with intake, schedule appointments, manage medical records, and support case management and follow-ups, while maintaining accuracy, courtesy, and compliance.

Qualifications

• High school diploma or GED; healthcare experience preferred.
• Strong customer service and communication skills essential.
• Familiarity with ICD-10/CPT coding and medical terminology.
• Proficient in electronic health records and clerical tasks.

Responsibilities

• Welcomes patients and visitors; manages waiting area and queues.
• Front desk workflow; coordinates with medical assistants.
• Manages providers' schedules; handles registrations accurately.
• Assists with intake, interpreters, transportation or prescription aid as needed.
• Collects payments and manages patient financial responsibilities.
• Answers phones, schedules appointments, and supports case managers.
• Maintains medical records; scans and files timely.
• Processes medical records release requests and logs.

Skills

Strong customer service

Effective written and oral comms

Teamwork orientation

Organized with competing priorities

Knowledge of medical terminology

Knowledge of ICD-10 and CPT coding

EHR computer literacy

Calm under pressure in emergencies

Education

High school diploma or GED equivalent

Tools

Electronic Health Record (EHR) proficiency

Job description

InnovaCare Management Services Company, LLC is seeking a Patient Service Representative to greet patients and manage the front desk in a busy clinic environment.

You will handle registrations, explain financial responsibilities, assist with intake, schedule appointments, manage medical records, and support case management and follow-ups, while maintaining accuracy, courtesy, and compliance.