Patient Experience & Scheduling Specialist

InnovaCare Health; West Palm Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

InnovaCare Management Services Company, LLC operates more than 40 clinics across Florida and Texas, delivering patient‑centered care through a physician‑led model and coordinated services.

The role supports clinic operations by welcoming patients, managing registrations, scheduling and billing, and ensuring accurate records and smooth flow of visits. Candidates should have a high school diploma and strong communication and organizational skills.

Qualifications

• High school diploma or GED.
• Strong customer service focus.
• Effective written and oral communication skills.
• Teamwork orientation.
• Organized and able to manage competing priorities.
• Knowledge of medical terminology.
• Knowledge of ICD-10 and CPT coding.
• Expert in computer literacy in electronic health records.
• Ability to react calmly and effectively in emergency situations.
• Basic mathematical skills.
• Safe work practices in a clinic setting.
• Able to follow through with delegated tasks.

Responsibilities

• Welcomes patients and visitors upon arrival to the clinic and manages waiting room to keep wait times within 15 minutes.
• Manages the front desk workflow and communicates with the medical staff.
• Manages the provider's schedule daily.
• Maintains accurate registration by obtaining, recording, and updating personal and financial information.
• Assists patients with problem solving regarding healthcare system, financial or social barriers; may arrange interpreters or transportation and PCP changes.
• Assists patient with intake processes including scanning documents.
• Collects patient payments (co-pays, co-insurance, deductibles).
• May manage cashier box and balance deposits; prepare bank deposits per policy.
• Processes walk-in patients and answers phones; schedules appointments per guidelines.
• Answers phones and schedules appointments; may assist case manager with hospital follow-up scheduling.
• Manages medical records (files/scans/prepares for schedule).
• Ensures all correspondence is scanned and filed promptly.
• Processes requests for medical records release and maintains logs.
• Performs other duties as assigned.

Skills

Customer service

Communication

Teamwork

Organization

Medical terminology

ICD-10/CPT coding

EHR computer literacy

Calm under pressure

Mathematics

Task follow-through

Education

High School Diploma or GED

Job description

InnovaCare Management Services Company, LLC operates more than 40 clinics across Florida and Texas, delivering patient‑centered care through a physician‑led model and coordinated services.

The role supports clinic operations by welcoming patients, managing registrations, scheduling and billing, and ensuring accurate records and smooth flow of visits. Candidates should have a high school diploma and strong communication and organizational skills.