Patient Care Navigator for ED Transitions

Ochsner Health; Terrytown (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Ochsner Health in Terrytown, LA seeks a patient-centered role to reduce unnecessary ED visits and coordinate care transitions. The position emphasizes collaborative, compassionate service within a diverse team and requires an Associate's Degree with at least 1 year of clinical or social services experience.

You will engage patients and families, connect them with resources, and apply behavior-change strategies while maintaining privacy and high standards of documentation.

Qualifications

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Strong oral and written communication skills.
• Proven leadership skills, ability to think critically, problem-solve, work independently, self-initiate, multi-task, and work effectively in a team environment.
• Highly organized and detail-oriented.

Responsibilities

• Conducts Initial Evaluation and Engage Patient/Family.
• Identifies Patient Needs and Connect Patients to Appropriate Resources.
• Utilizes Behavior Change Strategies to Educate Patients and Families.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.

Skills

Computer skills

Verbal & written communication

Windows applications

Interpersonal skills

Leadership

Organization

Education

Associate's Degree

Bachelor's Degree

Job description

Ochsner Health in Terrytown, LA seeks a patient-centered role to reduce unnecessary ED visits and coordinate care transitions. The position emphasizes collaborative, compassionate service within a diverse team and requires an Associate's Degree with at least 1 year of clinical or social services experience.

You will engage patients and families, connect them with resources, and apply behavior-change strategies while maintaining privacy and high standards of documentation.