Patient Care Navigator & Care Coordination Specialist

Elders; Oakland (CA); In loco; USD 35.000 - 52.000; Tempo pieno

Descrizione del lavoro

Center for Elders’ Independence in Oakland is seeking a Patient Care Navigator to support the HCBA department as the first point of contact. The role involves triaging calls, providing administrative support for care coordination tasks, and coordinating with SNFs and clinicians to ensure timely transfer of information and smooth patient flow.

The position requires strong customer service and oral communication, with health plan experience preferred.

Competenze

• Associate degree preferred, and 3-5 years of progressively responsible experience related to health plan operations preferred.
• Demonstrated excellent customer service and oral communication skills required.
• Health plan experience with member coordination/communication and clerical management experience required (usually 3-5 years) preferred.
• Basic knowledge of PC’s and related software required. Accuracy, productivity, dependability and good attendance is critical.
• Ability to perform duties in heavy workload environment.

Mansioni

• Acts as initial point of contact for all department calls and triages calls appropriately.
• Provides administrative support for non–PACE care coordination functions including printing/faxing/scanning of participant documents.
• Orders office supplies for HCBA.
• Manages ordering and installation of emergency alert system for participants.
• Initiates calls for clinical or administrative information as requested.
• Receives information and assures delivery to correct recipient.
• Sends clinical information as directed. Forwards incoming calls and or arranges call appointments as needed.
• Arranges for discharge transport, follow up internal and external appointments with associated transport.
• Receives SNF acceptance information and notifies case manager. Receives MD orders and assures distribution to appropriate parties. Communicates with SNF’s regarding CEI transfer paperwork and appropriate actions to be taken. Confirms receipt of orders and arrival of participant at SNF.
• Open to best practice model suggestions. Offers input and complies with department standards of care and practice as well as quality improvement activities.
• Listens to and documents participant concerns and facilitates satisfactory resolution.
• Interfaces with participants for data collection, scheduling and care coordination needs.
• Performs other duties as needed to support the CCSC team and assist with provision of care coordination services.

Conoscenze

Customer service

Oral communication

Member coordination

Clerical management

Attention to detail

Formazione

Associate degree

Strumenti

PC software

Descrizione del lavoro

Center for Elders’ Independence in Oakland is seeking a Patient Care Navigator to support the HCBA department as the first point of contact. The role involves triaging calls, providing administrative support for care coordination tasks, and coordinating with SNFs and clinicians to ensure timely transfer of information and smooth patient flow.

The position requires strong customer service and oral communication, with health plan experience preferred.