Patient Navigator I - HH

Community Healthcare Network; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Community Healthcare Network is seeking a Patient Navigator to support the Care Management team in providing services to a diverse patient population in New York City. The navigator will assist with locating patients, linking them to care, and maintaining accurate records in the EMR.

The role includes conducting outreach to patients, educating them on health conditions, scheduling appointments, and ensuring retention in primary care.

Qualifications

• High school diploma or GED required; two years office and/or related experience preferred.
• Ability to assist in scheduling and coordinating patient care.
• Strong communication and organizational skills are essential.

Responsibilities

• Conduct new patient assessments and update roster information.
• Escort patients to appointments and educate them on health conditions.
• Provide appointment reminders and maintain case records in the EMR.
• Assist Care Managers with locating patients and linking to care.
• Maintain accurate documentation, including progress notes and care plans.
• Support the Care Management team in coordinating services for the caseload.

Skills

Patient outreach

Care coordination

Appointment scheduling

Documentation

Education

High School Diploma or GED

Tools

EMR systems

Job description

Who We Are

Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services.

Who We Are

Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services. Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away.

What We Offer

Growth and development: Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming.

Supportive Team culture: Be a part of an interdisciplinary environment where your ideas and work are valued and encouraged.

Comprehensive benefits: Including health, dental and vision insurance, retirement plans, employee assistance programming and more.

Position Summary

The Patient Navigator is an integral part of the Care Management team. Some of the primary responsibilities include to assist the Care Manager in the provision of services for the entire caseload, locate patients assigned to the team, update roster’s information, link patients to care, conduct appointments’ escort, educate patients on their health conditions, provide appointment reminders, maintenance of the case record including scanning documents into the EMR, office administration and delivery of direct concrete services to patients to ensure retention in primary care.

Duties And Responsibilities

Essential Functions:

• Conduct new patient’s assessment screenings consistent with the Scope of Services
• Conduct outreach activities specially to the loss to care patients
• Conduct community outreach visits to patients
• Provide expedited visit to patients for urgent situations such as hospitalization
• Inform patients of our ancillary services and give them health education materials
• Keep patients informed of progress of scheduled appointments
• Monitor of patients adherence to their medical appointments
• Monitor of Patient Satisfaction Surveys/Complaint
• Notify Care Managers of outcome of contacting the patient for whom phone and mail outreach and engagement attempts have been successful and unsuccessful
• Assist the patient in selecting a Primary Care Provider (PCP).
• Inform patients about the availability of HIV counseling, testing, referral and partner notification services
• Advise patient of the availability of health promotion and educational materials including materials in alternate formats.
• Advise patient about opportunities to learn more about Health Home policies and benefits.
• Schedules appointments with and for the Care Management team.
• Participates in care conferencing regarding the provision and coordination of services.
• Maintains the care records including filing progress notes, tracking due dates of periodic documentation such as: assessments, reassessments, care plans, medical updates, release of information forms and care conferences.

Certificate/License Required

High School Diploma or GED required. Two years office and/or other related experience preferred.