Patient Care Navigator: Access & Coordination Expert

Millennium Healthcare Management Serv LLC; Orlando (FL); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(K) Retirement Plan with Matching

Short & Long-Term Disability

Paid Time Off and Holidays

Employee Assistance Program (EAP)

Job summary

Millennium Healthcare Management Serv LLC is seeking a Care Manager to support patients and families through navigation, appointment coordination, and access to resources. You will work under moderate supervision, coordinating with care teams and community resources to ensure smooth transitions across settings.

The role emphasizes clear communication, empathy, and culturally responsive interactions, with familiarity in EHR and scheduling systems and potential bilingual responsibilities to meet

Qualifications

• High school diploma or equivalent; 2-4 years in healthcare navigation or coordination.
• Experience with appointment coordination, referrals, and patient communication.
• Experience with electronic health records and scheduling/case management systems.
• Strong problem solving, documentation, and follow through.
• Bilingual abilities or CHW training preferred based on patient needs.

Responsibilities

• Coordinate patient access activities including appointment scheduling, referrals, and care team communication.
• Identify barriers to care access and assist with logistics, finances, or operational issues.
• Resolve scheduling or service coordination issues within procedures and escalate when needed.
• Communicate next steps clearly to patients, families, and care teams.
• Track outreach, pending actions, and completed tasks in designated systems.
• Partner with clinical, operational, payer, and community teams for timely follow-up.
• Escalate clinical concerns to licensed staff or leadership as required.

Skills

Care coordination

Patient communication

EHR experience

Scheduling systems

Bilingual skills

Education

High school diploma or equivalent

Tools

EHR systems

Scheduling tools

CRM systems

Job description

Millennium Healthcare Management Serv LLC is seeking a Care Manager to support patients and families through navigation, appointment coordination, and access to resources. You will work under moderate supervision, coordinating with care teams and community resources to ensure smooth transitions across settings.

The role emphasizes clear communication, empathy, and culturally responsive interactions, with familiarity in EHR and scheduling systems and potential bilingual responsibilities to meet