Patient Care Navigator

Hospital for Special Surgery; New York (NY); On-site; USD 32,166 - 48,918; Part time

Job summary

Hospital for Special Surgery in New York, NY is seeking a Care Coordination Associate to provide exceptional service as the first point of contact for patients. This part-time role involves scheduling appointments and assisting patients with inquiries.

The ideal candidate should possess strong communication skills and have at least one year of healthcare or customer service experience. This position offers a competitive pay range of $23.35 - $35.51 per hour.

Qualifications

• 1 year experience in healthcare or a related customer service field.
• Ability to work effectively in a fast-paced environment.
• Positive, professional attitude toward assignments and colleagues.

Responsibilities

• Triage incoming phone calls, create referrals, and schedule appointments.
• Connect patients to the appropriate physician office based on condition, insurance, location, availability, and patient preference.
• Document and close cases in Salesforce.

Skills

Strong customer service and communication skills

Ability to work with various healthcare-specific software programs

Strong computer skills, with proficiency in office automation tools

Knowledge of insurance and revenue cycle processes

Familiarity with medical terminology

Understanding of scheduling parameters

Education

High School Diploma (GED)

Associate degree or equivalent combination of education and experience

Tools

Salesforce

Job description

Hospital for Special Surgery in New York, NY is seeking a Care Coordination Associate to provide exceptional service as the first point of contact for patients. This part-time role involves scheduling appointments and assisting patients with inquiries.

The ideal candidate should possess strong communication skills and have at least one year of healthcare or customer service experience. This position offers a competitive pay range of $23.35 - $35.51 per hour.