Patient Access & Care Coordination Navigator

Foundcare, Inc.; Town of Florida (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

A healthcare organization in New York seeks a Patient Coordinator to connect with patients in care coordination programs. This role involves assisting patients with community resources, managing health insurance enrollment, and collaborating with various departments for optimal care. Candidates should have a High School diploma, experience in customer service, and strong EHR skills. Bilingual candidates are preferred. The position requires strong organizational and communication skills to effectively support patients.

Qualifications

• Experience in Social or Human Services preferred.
• 1-2 years minimum experience in a customer service role.
• Bilingual (English and Haitian Creole) preferred.

Responsibilities

• Greet patients and assist with navigating services.
• Provide education to patients about services.
• Ensure timely access to community resources.
• Manage health insurance enrollment for patients.
• Collaborate with finance and Grants Manager on program strategies.
• Collect and analyze program data for improvements.

Skills

Proficiency in EHR software

Strong organizational skills

Excellent customer service skills

Ability to manage multiple responsibilities

Ability to maintain confidentiality

Effective communication skills

Ability to interact with diverse populations

Ability to handle difficult situations professionally

Education

High School Diploma

Tools

EHR software

Computer skills

Job description

A healthcare organization in New York seeks a Patient Coordinator to connect with patients in care coordination programs. This role involves assisting patients with community resources, managing health insurance enrollment, and collaborating with various departments for optimal care. Candidates should have a High School diploma, experience in customer service, and strong EHR skills. Bilingual candidates are preferred. The position requires strong organizational and communication skills to effectively support patients.