Care Coordination Associate I — Patient Access & Scheduling

Hospital for Special Surgery; New York (NY); On-site; USD 67,000 - 75,000; Full time

Job summary

Hospital for Special Surgery in New York City is seeking a Regular Full-time representative to triage calls, schedule referrals, and connect patients with the right physician offices. You will document cases in Salesforce, manage demographics, and ensure accurate insurance verification while delivering excellent service.

The role requires a High School Diploma or GED (associate degree preferred) and at least 1 year in healthcare or customer service, with strong communication and computer skills

Qualifications

• HIGH SCHOOL diploma or GED required; associate degree preferred.
• 1 year healthcare or customer-service experience required.
• Strong customer service and communication skills are essential.
• Familiarity with healthcare software and insurance/revenue cycle concepts.
• Proficient with standard office software and scheduling tools.

Responsibilities

• Triages incoming phone calls, creates referrals, and schedules appointments.
• Connects patients to the appropriate physician office based on condition and location.
• Manages a high volume of inbound and outbound calls efficiently.
• Documents and closes cases in Salesforce and sends itineraries.
• Obtains and records patient demographics and completes full registrations.
• Schedules various appointment types and transcribes medical orders.
• Verifies patient insurance coverage and maintains accurate records.
• Provides exceptional customer service in all interactions.

Skills

Customer service

Communication skills

Healthcare software

Office automation

Scheduling

Medical terminology

Insurance knowledge

Fast-paced environment

Professional attitude

Written and oral communication

Education

High School Diploma (GED)

Associate degree or equivalent

Job description

Hospital for Special Surgery in New York City is seeking a Regular Full-time representative to triage calls, schedule referrals, and connect patients with the right physician offices. You will document cases in Salesforce, manage demographics, and ensure accurate insurance verification while delivering excellent service.

The role requires a High School Diploma or GED (associate degree preferred) and at least 1 year in healthcare or customer service, with strong communication and computer skills