Patient Care & Medical Office Support Specialist

US-Department-of-Veterans-Affair; Minneapolis (MN); On-site; USD 39,000 - 60,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Minneapolis is seeking a Medical Support Assistant at the GS-3 to GS-5 level. This entry to development pathway requires meeting Basic Requirements and KSAs to support clinical staff and manage patient flow.

Candidates must be U.S. citizens, proficient in English, and capable of using office automation tools and electronic health records. Education options include a high school diploma or equivalent; no prior experience is required.

Qualifications

• Citizenship: U.S. citizen; non-citizens may be appointed where allowed by law.
• English language proficiency: must be proficient in spoken and written English.
• Education: High school diploma or GED; or equivalent certification.
• Licensure/Certification/Registration: None required.
• Physical requirements are to be determined per VA guidelines.

Responsibilities

• Operate and navigate office automation and scheduling programs.
• Enter, modify, and retrieve patient data in electronic health records.
• Schedule medical appointments in clinical settings.
• Assist in patient support tasks and communicate with staff and patients.
• Provide courteous customer service to internal and external customers.

Skills

Communication

Customer service

Professionalism

Interpersonal interactions

Medical terminology

Education

High school diploma

GED or equivalency

Two years of education above high school

Tools

Scheduling software

Electronic health records

Phone systems

Imaging/scanning software

Job description

The U.S. Department of Veterans Affairs in Minneapolis is seeking a Medical Support Assistant at the GS-3 to GS-5 level. This entry to development pathway requires meeting Basic Requirements and KSAs to support clinical staff and manage patient flow.

Candidates must be U.S. citizens, proficient in English, and capable of using office automation tools and electronic health records. Education options include a high school diploma or equivalent; no prior experience is required.