Advance Medical Support Assistant

US-Department-of-Veterans-Affair; Charlottesville (VA); Presencial; USD 45 000 - 60 000; Tempo integral

Resumo da oferta

U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant to provide expert administrative patient support within an interdisciplinary care model in Charlottesville, VA.

The role emphasizes coordinating access to care across clinics and community resources, with potential refer/conditional hires as requirements are met. Applicants may be referred if qualifications are pending, and experience in scheduling, patient readiness, and documentation is valued.

Qualificações

• One year of creditable experience equivalent to the next lower grade.
• Scheduling, canceling, re-scheduling patient appointments and/or consults.
• Monitoring pre-appointment requirements to assure readiness for patient appointment/procedure including X-rays, Lab work, MRI safety screening requirements, etc.

Responsabilidades

• Coordinate across interdisciplinary care delivery to ensure access to care.
• Manage appointment cycles and outside referrals and follow-ups.
• Assist with patient support and administrative functions within the clinic network.
• Communicate with internal and external customers to resolve issues.

Conhecimentos

Healthcare process knowledge

Interdisciplinary coordination

Communication skills

Customer service

Office administration

Formação académica

High school diploma

Ferramentas

EHR systems

Descrição da oferta de emprego

Advanced Medical Support Assistants provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration: None.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grandfathering Provision

Employees in VHA in this occupation, under a permanent, appropriate, and legal placement on the effective date of the qualification standard, are considered to have met all qualification requirements for the grade and/or assignment held, including positive education and registration/certification where applicable. For employees who do not meet all the basic or assignment-specific requirements in this standard but met the qualifications applicable to the position at the time they were appointed, the following provisions apply:(1) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of the standard.(2) Employees retained in this occupation under this provision who subsequently leave the occupation lose protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. NOTE: This provision is not intended to regularize appointments/placements.

Experience:

One year of creditable experience equivalent to the next lower grade. Examples of experience include but are not limited to: Scheduling, canceling, re-scheduling patient appointments and/or consults. Monitoring pre-appointment requirements to assure readiness for patient appointment/procedure including X-rays, Lab work, MRI safety screening requirements, etc.

Knowledge, Skills, and Abilities (KSAs)

• Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Grade Determinations

Medical Support Assistant (Advanced), GS-06

Preferred Experience:

• Operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
• Schedule medical appointments in a clinical setting.
• Work independently in the accomplishment of a wide variety of duties performing patient support work.
• Communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.
• Customer service with the ability to identify customer concerns and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.

Reference:

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/

The full performance level of this vacancy is GS-6.

Physical Requirements:

The work requires some physical exertion, such as extended periods of walking while making clinical rounds or making contacts with other services of the Medical Center. There are also some requirements for standing, twisting, bending, sitting, and carrying of supplies. Must be able to lift (30 lbs.) and carry short distances.