Patient Care Logistics Dispatcher

HME Specialists; Albuquerque (NM); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k)

Paid Time Off

Competitive Salary

Job summary

HME Specialists in Albuquerque, NM seeks a Dispatcher to keep daily distribution operations running smoothly by coordinating routes and aligning resources to meet patient service needs.

You will manage delivery, pickup, exchange, and service stops through POD; verify order accuracy; and assign work to the appropriate location, route, driver, or Field Service Technician based on priority, capacity, and staffing.

Qualifications

• Must be at least 21 years old and federally eligible to operate commercial vehicles in interstate commerce.
• Valid driver's license with a clean driving record.
• Strong customer service, communication, and attention to detail.
• Dispatch/logistics/transportation or DME/HME/healthcare experience preferred.
• Comfortable learning software systems; able to work independently and make timely decisions.

Responsibilities

• Coordinate routes and allocate resources to meet patient service needs.
• Manage delivery, pickup, exchange, and service stops through POD.
• Verify order accuracy and assign work to drivers or technicians.
• Track progress, rebalance workloads, and resolve issues quickly.
• Triage time-sensitive requests and escalate when needed.

Skills

Customer service

Communication

Attention to detail

Decision making

Independent work

Job description

HME Specialists in Albuquerque, NM seeks a Dispatcher to keep daily distribution operations running smoothly by coordinating routes and aligning resources to meet patient service needs.

You will manage delivery, pickup, exchange, and service stops through POD; verify order accuracy; and assign work to the appropriate location, route, driver, or Field Service Technician based on priority, capacity, and staffing.