Dispatcher

HME Specialists; Albuquerque (NM); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k)

Paid Time Off

Competitive Salary

Job summary

HME Specialists in Albuquerque, NM seeks a Dispatcher to keep daily distribution operations running smoothly by coordinating routes and aligning resources to meet patient service needs.

You will manage delivery, pickup, exchange, and service stops through POD; verify order accuracy; and assign work to the appropriate location, route, driver, or Field Service Technician based on priority, capacity, and staffing.

Qualifications

• Must be at least 21 years old and federally eligible to operate commercial vehicles in interstate commerce.
• Valid driver's license with a clean driving record.
• Strong customer service, communication, and attention to detail.
• Dispatch/logistics/transportation or DME/HME/healthcare experience preferred.
• Comfortable learning software systems; able to work independently and make timely decisions.

Responsibilities

• Coordinate routes and allocate resources to meet patient service needs.
• Manage delivery, pickup, exchange, and service stops through POD.
• Verify order accuracy and assign work to drivers or technicians.
• Track progress, rebalance workloads, and resolve issues quickly.
• Triage time-sensitive requests and escalate when needed.

Skills

Customer service

Communication

Attention to detail

Decision making

Independent work

Job description

Our Purpose

We strive to help each patient reach their highest level of medical independence by delivering equipment and services seamlessly, with exceptional care.

Role Summary

As a Dispatcher, you’ll keep daily distribution operations running smoothly by coordinating routes and aligning resources to meet patient service needs. You will manage delivery, pickup, exchange, and service stops through POD; verify order accuracy; and assign work to the appropriate location, route, driver, or Field Service Technician based on priority, capacity, and staffing. You’ll track progress throughout the day, rebalance workloads, and resolve issues quickly—escalating operational concerns when needed. Time-sensitive requests (hospital discharges, hospice, STAT orders, and patient safety needs) are prioritized according to procedure.

Required Qualifications/skills

• At least 21 years old and federally eligible to operate commercial vehicles in interstate commerce
• Valid driver’s license with a clean driving record
• Strong customer service, communication, and attention to detail
• Dispatch/logistics/transportation or DME/HME/healthcare experience preferred
• Comfortable learning software systems; able to work independently and make timely decisions

Daily Dispatch Flow

You’ll begin by opening POD and validating the day’s route board—overnight updates, high-priority requests, and any capacity constraints. From there, you’ll sequence stops, confirm details, and keep drivers and technicians aligned on timing and expectations. Throughout the shift, you’ll monitor progress in real time, document changes, and reassign work as conditions change (traffic, add-ons, equipment issues, or patient availability). When hospital discharges, hospice needs, STAT orders, or safety concerns arise, you’ll triage quickly and elevate as needed to keep service on track. You’ll finish by reconciling completed stops, capturing exceptions, and preparing a clear handoff for the next day.

Your Benefits

We offer Medical, Dental, and Vision coverage, plus Life Insurance. You’ll also have access to a 401(k), Paid Time Off, and a Competitive Salary.