Dispatcher

Home Medical Equipment Specialists, Llc; Albuquerque (NM); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Life Insurance

401(k)

Paid Time Off

Competitive Salary

Job summary

Home Medical Equipment Specialists, Llc in Albuquerque, NM, seeks a Dispatcher to keep daily distribution operations running smoothly by coordinating routes, assigning work to drivers and technicians, and prioritizing time-sensitive patient needs.

You will monitor progress in real time, rebalance workloads, verify order accuracy, and document changes for a clear handoff to the next day. Required eligibility to operate commercial vehicles and strong customer service skills.

Qualifications

• 21+ years old and eligible to operate commercial vehicles in interstate commerce.
• Valid driver’s license with a clean driving record.
• Strong customer service, communication, and attention to detail.
• Dispatch/logistics/transportation or DME/HME/healthcare experience preferred.
• Comfortable learning software systems and able to work independently.

Responsibilities

• Coordinate routes and allocate resources to meet patient service needs.
• Manage delivery, pickup, exchange, and service stops through POD and assign work.
• Verify order accuracy and track progress in real time, rebalance workloads.
• Triage and escalate operational concerns to keep service on track.
• Document changes and prepare handoff for the next day.

Skills

Customer service

Communication

Attention to detail

Logistics experience

Software proficiency

Job description

Our Purpose

We strive to help each patient reach their highest level of medical independence by delivering equipment and services seamlessly, with exceptional care.

Role Summary

As a Dispatcher, you’ll keep daily distribution operations running smoothly by coordinating routes and aligning resources to meet patient service needs. You will manage delivery, pickup, exchange, and service stops through POD; verify order accuracy; and assign work to the appropriate location, route, driver, or Field Service Technician based on priority, capacity, and staffing. You’ll track progress throughout the day, rebalance workloads, and resolve issues quickly—escalating operational concerns when needed. Time-sensitive requests (hospital discharges, hospice, STAT orders, and patient safety needs) are prioritized according to procedure.

• At least 21 years old and federally eligible to operate commercial vehicles in interstate commerce
• Valid driver’s license with a clean driving record
• Strong customer service, communication, and attention to detail
• Dispatch/logistics/transportation or DME/HME/healthcare experience preferred
• Comfortable learning software systems; able to work independently and make timely decisions

Daily Dispatch Flow

You’ll begin by opening POD and validating the day’s route board—overnight updates, high-priority requests, and any capacity constraints. From there, you’ll sequence stops, confirm details, and keep drivers and technicians aligned on timing and expectations. Throughout the shift, you’ll monitor progress in real time, document changes, and reassign work as conditions change (traffic, add-ons, equipment issues, or patient availability). When hospital discharges, hospice needs, STAT orders, or safety concerns arise, you’ll triage quickly and elevate as needed to keep service on track. You’ll finish by reconciling completed stops, capturing exceptions, and preparing a clear handoff for the next day.

Your Benefits

• Medical, Dental, and Vision coverage, plus Life Insurance.
• 401(k), Paid Time Off, and a Competitive Salary.