Patient Care Liaison & Experience Coordinator

Cleveland Clinic; Cleveland (OH); Presencial; USD 26.000 - 40.000; Jornada completa

Descripción de la vacante

The Cleveland Clinic Main Campus is a leading healthcare institution where research, surgery and patient care come together. As a Patient Liaison Program Coordinator, you will help develop services that improve the patient experience, remove barriers to care, and coordinate with patients, families and surgeons on the day of surgery.

This role supports an integrated continuum of care, documents contacts, resolves complaints, and escalates when needed. Work days 7:00am–3:30pm.

Formación

• Associate’s degree in communication, psychology, sociology or related field.
• 3 years of related experience in customer relations with diverse patient populations.
• High school diploma/GED with five years of progressively responsible experience may substitute.

Responsabilidades

• Promote an integrated approach to manage the continuum of care for patients and families.
• Serve as liaison to patients, providers, and processes of care across the enterprise.
• Document all contacts and entry in the database for analysis and service improvements.
• Identify, evaluate and resolve patient complaints and remove barriers to care.
• Support development and implementation of new processes to guide patients to resources.

Conocimientos

Customer relations

Diversity awareness

Communication

Educación

Associate’s degree in communication, psychology, sociology or related field

Bachelor’s degree

Descripción del empleo

The Cleveland Clinic Main Campus is a leading healthcare institution where research, surgery and patient care come together. As a Patient Liaison Program Coordinator, you will help develop services that improve the patient experience, remove barriers to care, and coordinate with patients, families and surgeons on the day of surgery.

This role supports an integrated continuum of care, documents contacts, resolves complaints, and escalates when needed. Work days 7:00am–3:30pm.